Client Success Coordinator

ZenAgain Inc.; New York (NY); On-site; USD 55,000 - 70,000; Full time

Job summary

ZenAgain Inc. is seeking a Client Success Coordinator in New York City. The role involves supporting client inquiries, assisting with onboarding, and helping launch programs to ensure client success. Ideal candidates will have strong communication skills, a proactive attitude, and an interest in SaaS and digital marketing. Compensation ranges from $55,000 to $70,000 USD depending on experience. Join us to play a key role in optimizing programs that drive business outcomes.

Qualifications

• Experience or interest in client success, client management, customer support, or marketing.
• Ability to work independently and collaboratively.
• Interest in technology and digital marketing.

Responsibilities

• Serve as the main support contact for customer inquiries.
• Monitor consumer-facing inboxes and educate on promotions.
• Assist in program launches from inquiries to post-launch.
• Help create sales and marketing materials for clients.

Skills

Strong written and verbal communication skills

Highly organized and detail-oriented

Experience in client success or customer support

Interest in SaaS and digital marketing

Ability to manage multiple priorities

Proactive and resourceful mindset

Tools

Google Sheets/Excel

SQL

Canva

Adobe Suite

Job description

CLIENT SUCCESS COORDINATOR — New York City, NY

OVERVIEW

Zenivize is looking for a Client Success Coordinator to join our growing team. In this role, you will work closely with the CX team to support client success, act as front‑line support for consumer inquiries, and contribute to client growth and performance.

We’re looking for a self‑motivated, curious, and detail‑oriented individual who thrives in a fast‑paced environment.

KEY RESPONSIBILITIES

• Serve as a day‑to‑day support contact for customer inquiries, troubleshooting issues with a solution‑oriented mindset.
• Monitor consumer‑facing inboxes and educate people on mobile wallet promotions and rewards functionality.
• Test live promotions in retail environments and provide actionable feedback on the consumer experience.
• Support client onboarding by gathering assets, coordinating set up, and ensuring a smooth launch process.
• Assist in program launches from initial client inquiries through set up, QA, and post‑launch reporting.
• Help create sales and marketing materials, including mockups and client‑facing assets as needed.
• Maintain and update program FAQs and internal documentation to support both clients and consumers.
• Identify trends in customer questions and feedback to improve product experience and reduce support volume.
• Take on additional projects and responsibilities to support team priorities as needed.

REQUIREMENTS:

• Experience or interest in client success, client management, customer support, marketing, or a related field.
• Interest in SaaS, client management, technology, and/or digital marketing.
• Strong written and verbal communication skills.
• Highly organized and detail‑oriented, with the ability to manage multiple priorities.
• A proactive, resourceful mindset with a willingness to learn and solve problems.
• Ability to work both independently and collaboratively in a fast‑paced environment.
• Experience or interest in Google Sheets/Excel, SQL, Snowflake, Canva, or Adobe Suite.

Why Join Zenivize?

At Zenivize, we build the infrastructure that powers consumer incentives and loyalty, connecting brands and retailers to real‑world purchases in measurable ways. You won’t just be a cog in a machine—you’ll play a direct role in optimizing the programs that drive real business outcomes.

The total compensation range for this role is $55,000 – $70,000 USD, based on experience and skillset.