Client Success & Onboarding Manager

Workwell; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Workwell is seeking a proactive, customer-focused client services professional to join our team in a key client-facing role. You will own onboarding through ongoing account management and coordinate across US, Canada, and international locations to ensure a smooth client experience.

You will act as a trusted point of contact, resolving client and worker queries, delivering timely solutions, and mentoring junior colleagues while contributing to process improvements and client reviews.

Qualifications

• Strong client and worker relationship management.
• Experience coordinating onboarding and client setup.
• Knowledge of HR-related employment topics.

Responsibilities

• Act as the main point of contact for client and worker questions.
• Coordinate new client setup and implementations.
• Maintain client satisfaction across the account lifecycle.
• Mentor junior team members.
• Provide detailed reports to clients.
• Support operations across the US, Canada and other locations.
• Lead client business reviews and quality control.

Skills

Sense of urgency

Multi-tasking

Tech-savvy

Relationship building

Team player

Self-motivated

Feedback oriented

Self-improvement

Job description

Workwell is seeking a proactive, customer-focused client services professional to join our team in a key client-facing role. You will own onboarding through ongoing account management and coordinate across US, Canada, and international locations to ensure a smooth client experience.

You will act as a trusted point of contact, resolving client and worker queries, delivering timely solutions, and mentoring junior colleagues while contributing to process improvements and client reviews.