Onboarding & Compliance Specialist — Account Support

Workwell Group; San Diego (CA); Hybrid; USD 33,000 - 37,000; Full time

Job summary

Workwell North America in San Diego is seeking an organized Account Specialist to support onboarding and ongoing administration of our contingent workforce. You will guide workers through onboarding, ensure documentation and screening are complete, and maintain accurate assignment data to enable payroll and invoicing.

You will collaborate with Account Managers, respond to queries, and help workers and hiring managers access time-entry and approval systems.

Qualifications

• BA/BS degree from an accredited university.
• At least two years’ experience in HR payroll or a similar environment.
• Knowledge of state-specific employment laws and compliance requirements.
• A process-driven approach and commitment to consistency and standardisation.
• Excellent attention to detail and accuracy.
• Strong communication, organisation and problem-solving skills.
• The ability to respond quickly and work effectively to strict deadlines.
• Intermediate proficiency in Microsoft Excel and Adobe Acrobat.
• Previous experience as a mentor or team lead.

Responsibilities

• Initiating contingent worker onboarding promptly following the receipt of a client requisition.
• Welcoming new contingent workers through personalised telephone and email contact.
• Managing the end-to-end onboarding process, ensuring all EWM and client compliance requirements are completed.
• Coordinating pre-employment background checks and drug screening in line with approved client requirements.
• Administering Form I-9 completion in accordance with USCIS regulations.
• Providing regular, proactive onboarding updates to Account Managers and clients.
• Acting as a key point of contact for contingent workers and associated client hiring managers.
• Supporting workers and hiring managers with access to the relevant time-entry and approval systems.
• Entering, auditing and correcting assignment data to support accurate payroll and client invoicing.
• Responding to worker and hiring-manager queries and escalating sensitive matters when appropriate.
• Building a strong understanding of EWM’s onboarding, payroll, timekeeping, safety-incident and benefits-eligibility processes.
• Maintaining confidence and fluency across the systems used for onboarding, screening, timekeeping and assignment administration.

Skills

Attention to detail

Organizational skills

Communication skills

Problem-solving

Ability to meet deadlines

Education

BA/BS degree

Tools

Microsoft Excel

Adobe Acrobat

Job description

Workwell North America in San Diego is seeking an organized Account Specialist to support onboarding and ongoing administration of our contingent workforce. You will guide workers through onboarding, ensure documentation and screening are complete, and maintain accurate assignment data to enable payroll and invoicing.

You will collaborate with Account Managers, respond to queries, and help workers and hiring managers access time-entry and approval systems.