Client Success & Onboarding Manager

Elevate Search Partners; Omaha (NE); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Casual dress

Team lunches

Job summary

Elevate Search Partners in Omaha is seeking a client-focused account administrator to be the primary contact for a portfolio of clients, delivering timely, knowledgeable support via phone, email, and video calls. You will own the onboarding experience and coordinate every step of the implementation to ensure a smooth transition and exceptional attention to detail.

You’ll partner with internal teams to handle client requests quickly and accurately, stay connected through regular check-ins, and

Qualifications

• Primary contact for a portfolio of clients with timely, knowledgeable support.
• Experience on onboarding and implementation coordination.
• Ability to coordinate client requests across internal teams.

Responsibilities

• Become the primary point of contact for a portfolio of clients, building strong relationships while providing timely, knowledgeable, and professional support through phone, email, and video calls.
• Lead the onboarding experience for new clients, coordinating every step of the implementation process while ensuring a smooth transition, clear communication, and exceptional attention to detail.
• Partner with internal teams to coordinate client requests, solve problems, and ensure every issue is handled quickly, accurately, and with a high level of follow-through.
• Stay connected with clients through regular check-ins, identifying opportunities to improve their experience while strengthening long-term partnerships built on trust and responsiveness.

Job description

Elevate Search Partners in Omaha is seeking a client-focused account administrator to be the primary contact for a portfolio of clients, delivering timely, knowledgeable support via phone, email, and video calls. You will own the onboarding experience and coordinate every step of the implementation to ensure a smooth transition and exceptional attention to detail.

You’ll partner with internal teams to handle client requests quickly and accurately, stay connected through regular check-ins, and