Client Success & Onboarding Lead

Tential Solutions; Pensacola (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Tential Solutions is seeking a Client Success Lead to ensure high-quality service delivery and client satisfaction. You will build strong relationships with hiring managers and HR teams, resolve day-to-day issues, and drive consultant retention through coaching and performance management.

You will report to delivery leadership, liaise with client programs, and serve as the primary point of contact for employee matters, ensuring effective communication and problem-solving.

Qualifications

• Bachelor’s degree preferred.
• 2+ years’ experience in administrative and/or customer service roles.
• Experience in or with Human Resources is a plus.
• Experience leading processes, teams, or programs with accountability.

Responsibilities

• Establish and develop relationships with hiring managers and stakeholders.
• Promptly address and resolve employee issues and escalate when needed.
• Ensure onboarding processes, including first-day readiness and training attendance.
• Coordinate schedules for new-hire badge appointments and onboarding.
• Support client supervisors to drive consultant retention through coaching and feedback.
• Conduct bi-weekly reviews with supervisors to drive performance improvement.
• Serve as primary contact for HR-related issues, including attendance and ADA requests.
• Provide regular reporting to delivery leadership and client programs.

Skills

Leadership

Communication

Customer service

Active listening

Relationship building

Problem solving

Education

Bachelor’s degree

Tools

MS Office

Job description

Tential Solutions is seeking a Client Success Lead to ensure high-quality service delivery and client satisfaction. You will build strong relationships with hiring managers and HR teams, resolve day-to-day issues, and drive consultant retention through coaching and performance management.

You will report to delivery leadership, liaise with client programs, and serve as the primary point of contact for employee matters, ensuring effective communication and problem-solving.