Client Success & Onboarding Coordinator (Remote)

Northwestern Medicine; Winfield (IL); Hybrid; USD 43,000 - 65,000; Full time

Job summary

Northwestern Medicine is seeking an Account Service Coordinator based out of Central DuPage Hospital in Winfield, IL. The role is remote with travel 3-5 days a week to client sites across the Chicago area and western suburbs.

You will support Sales and Client teams, manage onboarding for new accounts, and maintain strong relationships with clinical leaders. The position emphasizes excellent customer service, cross-functional coordination, and process improvements to support pricing projects,

Qualifications

• Minimum of 1-3 years of customer service experience.
• Recent college graduates are encouraged to apply.
• Bachelor's degree.

Responsibilities

• Provide a high level of customer service both internally and externally.
• Ongoing support of our teams and the overall business including various pricing projects and special requests.
• Act as a liaison between the client, sales team, main lab, supply, courier, LIS, client services and billing.
• Provide ideas and suggestions to increase efficiencies not only in regards to client office but also internal processes.
• Responsible for on-boarding new account startups from start to completion working alongside the sales rep and key personnel in the client office.
• Ability to effectively work with HealthLab internal operations along with new clients to resource prioritized initiatives and elevate as necessary
• Responsible for on-going management of p-file trends and deliver improvement measures
• Attend meetings as needed to review client dashboards/issue tracking and communicate accordingly
• Participate / Coordinate end user testing/acceptance of system changes and modifications with client interfaces along with sales.
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with operations
• Serves as an expert in process improvement in assisting end users and operational leaders in effective workflow design supported by decision support tools
• Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.

Job description

Northwestern Medicine is seeking an Account Service Coordinator based out of Central DuPage Hospital in Winfield, IL. The role is remote with travel 3-5 days a week to client sites across the Chicago area and western suburbs.

You will support Sales and Client teams, manage onboarding for new accounts, and maintain strong relationships with clinical leaders. The position emphasizes excellent customer service, cross-functional coordination, and process improvements to support pricing projects,