Client Success & Office Operations Manager

Briphen LLC; Tempe (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Briphen LLC in Tempe is seeking a customer-focused CSR to join our team for a full-time role from 8:00am to 5:00pm. You will handle inbound calls, recommend services, book appointments, collect payments, onboard new clients, and maintain client relationships with excellent phone and written communication skills.

Ideal candidates have sales experience and the ability to stay calm under pressure while independently solving problems.

Qualifications

• Answering incoming calls from clients or existing customers.
• Recommending service offerings that fit client needs.
• Booking services for clients.
• Collecting payments from clients.
• Assisting in onboarding new clients.
• Building and maintaining client relationships.
• Responding to calls, emails, and texts promptly.
• Coordinating cleaners’ schedules.
• Supporting field techs with assigned clients.
• Keeping client profiles up to date.
• Problem-solving when field issues arise.
• Dispatching vendors and field-support staff.

Responsibilities

• Answer client calls and inquiries in a timely and friendly manner.
• Recommend appropriate services to meet client needs.
• Schedule and book service appointments.
• Process payments and invoices as required.
• Onboard new clients and ensure smooth setup.
• Maintain strong client relationships and follow up.
• Respond quickly to communications across channels.
• Coordinate cleaner schedules with client requirements.
• Assist technicians with client assignments and issues.
• Update and maintain client records accurately.
• Troubleshoot field issues and coordinate dispatch when needed.

Skills

Tech-savvy

Customer-focused

Phone skills

Organized

Communication

CSR experience

Sales experience

Industry knowledge

Calm under pressure

Problem-solving

Job description

Briphen LLC in Tempe is seeking a customer-focused CSR to join our team for a full-time role from 8:00am to 5:00pm. You will handle inbound calls, recommend services, book appointments, collect payments, onboard new clients, and maintain client relationships with excellent phone and written communication skills.

Ideal candidates have sales experience and the ability to stay calm under pressure while independently solving problems.