Weekend Call Center Lead - In-Office | Bilingual Friendly

Wrench Group; Tempe (AZ); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health, Vision, Dental plans

Paid time off

Paid holidays

401K retirement plan

Birthday paid time off

Life insurance

Job summary

Wrench Group is seeking a Weekend Call Center Team Lead to supervise and train CSRs in our Tempe call center. You will handle in- and outbound calls, generate reports, and coach the team for efficiency.

This in-office weekend position runs Tue-Sat, 7a-7p, with a focus on performance and process improvements. Qualifications include 5+ years of customer service, 2+ years in call center supervision, and strong leadership.

Qualifications

• 5+ years customer service experience, ideally in a call center.
• 2+ years call center supervisory experience.
• Strong leadership & training skills.
• Must be fluent in reading, writing, and speaking English; bilingual English-Spanish is a plus.

Responsibilities

• Generate daily, weekly, and monthly reports.
• Log and update time and attendance.
• Approve and submit refund requests to accounting.
• Review cancelled memberships and coach for accuracy.
• Monitor team chats and respond to questions.

Skills

Customer service

Team leadership

Training

MS Office

English fluency

Tools

Service Titan

DialPad

Podium

Job description

Wrench Group is seeking a Weekend Call Center Team Lead to supervise and train CSRs in our Tempe call center. You will handle in- and outbound calls, generate reports, and coach the team for efficiency.

This in-office weekend position runs Tue-Sat, 7a-7p, with a focus on performance and process improvements. Qualifications include 5+ years of customer service, 2+ years in call center supervision, and strong leadership.