Office Manager

Briphen LLC; Tempe (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

Briphen LLC in Tempe is seeking a customer-focused CSR to join our team for a full-time role from 8:00am to 5:00pm. You will handle inbound calls, recommend services, book appointments, collect payments, onboard new clients, and maintain client relationships with excellent phone and written communication skills.

Ideal candidates have sales experience and the ability to stay calm under pressure while independently solving problems.

Qualifications

• Answering incoming calls from clients or existing customers.
• Recommending service offerings that fit client needs.
• Booking services for clients.
• Collecting payments from clients.
• Assisting in onboarding new clients.
• Building and maintaining client relationships.
• Responding to calls, emails, and texts promptly.
• Coordinating cleaners’ schedules.
• Supporting field techs with assigned clients.
• Keeping client profiles up to date.
• Problem-solving when field issues arise.
• Dispatching vendors and field-support staff.

Responsibilities

• Answer client calls and inquiries in a timely and friendly manner.
• Recommend appropriate services to meet client needs.
• Schedule and book service appointments.
• Process payments and invoices as required.
• Onboard new clients and ensure smooth setup.
• Maintain strong client relationships and follow up.
• Respond quickly to communications across channels.
• Coordinate cleaner schedules with client requirements.
• Assist technicians with client assignments and issues.
• Update and maintain client records accurately.
• Troubleshoot field issues and coordinate dispatch when needed.

Skills

Tech-savvy

Customer-focused

Phone skills

Organized

Communication

CSR experience

Sales experience

Industry knowledge

Calm under pressure

Problem-solving

Job description

Job Description

Able to work in our office in Tempe Able to work Full-Time (40hrs) from 8:00am-5:00pm Able to quickly learn multiple software tools - ‘tech-savvy Upbeat, empathetic, cheerful, customer-focused attitude Amazing phone skills Highly organized with strong attention to detail Strong verbal and written communication skills Ideal Candidate CSR type experience Sales experience Industry knowledge is a plus! Remains calm in stressful situations Able to independently problem-solve

Job Requirements

• Answering incoming calls from existing and new clients
• Expertly recommending service offerings that fit the client’s needs
• Booking services
• Collecting payments
• Assisting in onboarding new clients
• Building client relationships
• Responding to calls, emails, and text messages in a timely manner
• Assisting in coordinating cleaners’ schedules
• Assisting techs with their assigned clients
• Keeping client profiles updated
• Assisting in problem-solving when field issues arise
• Dispatching vendors and field-support

Company Description

Family owned and operated. Focusing on our culture and quality of service