Client Success Manager, Pharma HUB Solutions

Caremetx-LL; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CareMetx is seeking a Manager, Client Success to own day-to-day relationships for pharma accounts and to drive service delivery to meet SLAs and KPIs. You will collaborate with HUB services partners, specialty pharmacies, and brand stakeholders while guiding client reporting and renewal activities.

The role requires managing risks, expanding opportunities, and coordinating with Finance for budgeting and forecasting. Up to 15% travel is expected.

Qualifications

• Bachelor's degree required.
• 5+ years of pharmaceutical/biotech industry experience, ideally within HUB services, patient services, market access, or specialty channel strategy.
• Working knowledge of the U.S. access and reimbursement landscape—including Commercial, Medicare Part B/D, Medicaid, Specialty Pharmacy, and Patient Assistance Program design.
• Experience supporting client relationships or account management functions.
• Experience with CRM platforms preferred.
• Experience with Business Intelligence software a plus.

Responsibilities

• Serve as the day-to-day relationship owner for an assigned portfolio of small- to mid-tier pharma manufacturer accounts and programs.
• Build and maintain relationships with client stakeholders across Commercial, Market Access, and Operations functions.
• Support quarterly business reviews and client touchpoints and attend client meetings and industry conferences as needed.
• Escalate executive-level relationship needs and risks to the SVP, Client Success.

Skills

Analytical thinking

Communication

Team collaboration

Multitasking

Detail-oriented

Presentation skills

Education

Bachelor's degree

Tools

CRM platforms

BI software

Job description

CareMetx is seeking a Manager, Client Success to own day-to-day relationships for pharma accounts and to drive service delivery to meet SLAs and KPIs. You will collaborate with HUB services partners, specialty pharmacies, and brand stakeholders while guiding client reporting and renewal activities.

The role requires managing risks, expanding opportunities, and coordinating with Finance for budgeting and forecasting. Up to 15% travel is expected.