Client Success Manager - NYC | Growth & Benefits

Sunstates Security; New York (NY); In loco; USD 72.000 - 88.000; Tempo pieno

Vantaggi offerti da questo lavoro

Weekly pay

Bonus potential

401k with company match

Medical, dental & vision benefits

Paid time off

Tuition reimbursement

Descrizione del lavoro

Sunstates Security is hiring a Client Service Manager for its New York City regional operations. The role focuses on building strong client relationships, ensuring satisfaction, and coordinating internal teams to deliver exceptional service.

The ideal candidate will manage client needs, coordinate cross-functional teams, and drive retention and growth while maintaining accurate records and reporting to management.

Competenze

• 3–5 years in client service or related role.
• Strong communication and relationship-management skills.
• Excellent organizational and time-management abilities.
• Proficient with Microsoft Office and CRM systems.

Mansioni

• Manage day-to-day relationships with assigned clients and serve as a trusted contact.
• Understand client needs and communicate them internally.
• Coordinate with sales, operations, product, finance and other teams.
• Monitor client accounts, service performance, and deadlines.
• Resolve client concerns and service issues professionally.
• Conduct regular client meetings and business reviews.
• Track client requests and ensure issues meet SLAs.
• Maintain accurate client records and account information.
• Identify opportunities to improve client experience, retention and growth.
• Prepare reports, presentations, and performance updates for clients and management.
• Proactively communicate changes and potential issues with clients.
• Support contract renewals, upselling and cross-selling where appropriate.
• Collaborate with leadership on strategies for client satisfaction and retention.

Conoscenze

Client Relationship Management

Customer Service

Account Management

Communication & Presentation

Problem Solving

Conflict Resolution

Project Coordination

Negotiation

Time Management

CRM & Reporting

Client Retention & Growth

Strumenti

CRM software

Descrizione del lavoro

Sunstates Security is hiring a Client Service Manager for its New York City regional operations. The role focuses on building strong client relationships, ensuring satisfaction, and coordinating internal teams to deliver exceptional service.

The ideal candidate will manage client needs, coordinate cross-functional teams, and drive retention and growth while maintaining accurate records and reporting to management.