Client Success Manager - Live Event Tech (NYC In-Office)

CrowdSync; New York (NY); Presencial; USD 55.000 - 65.000; Jornada completa

Descripción de la vacante

CrowdSync is seeking a Client Success Manager to join our NYC team in an in-office capacity. You will onboard clients, translate their needs into actionable solutions, and work closely with Sales, Product, and Support to ensure successful deployments of wearable tech and NFC integrations.

You will analyze client data to drive growth, establish success metrics, and pursue upsell opportunities while maintaining strong relationships with stakeholders. Some travel to onsite activations is required.

Formación

• 3+ years of experience in client success or account management.
• Strong understanding of event technology and the event industry.
• Excellent interpersonal and communication skills.
• Ability to work cross-functionally and collaborate with a team.
• Strong analytical skills and data-driven decision-making.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsabilidades

• Act as the primary point of contact for assigned clients, building and maintaining relationships with key stakeholders.
• Understand clients' needs and provide solutions to meet their objectives.
• Work with cross-functional teams to ensure seamless integration and implementation of solutions.
• Analyze and report on client data to drive continuous improvement and identify areas for growth.
• Collaborate with clients to establish success metrics and monitor progress towards goals.
• Act as an advocate for clients, communicating their needs and ensuring satisfaction with wearables.
• Identify and act on upsell and renewal opportunities.
• Participate in regular check-ins with clients to review progress and ensure continued success.
• Travel to onsite activations to ensure smooth hardware deployment (20% of time).

Conocimientos

Client success

Account management

Event technology

Cross-functional collaboration

Data analysis

Communication

Multitasking

Educación

Bachelor's degree

Descripción del empleo

CrowdSync is seeking a Client Success Manager to join our NYC team in an in-office capacity. You will onboard clients, translate their needs into actionable solutions, and work closely with Sales, Product, and Support to ensure successful deployments of wearable tech and NFC integrations.

You will analyze client data to drive growth, establish success metrics, and pursue upsell opportunities while maintaining strong relationships with stakeholders. Some travel to onsite activations is required.