Client Success Manager - Events Tech (Hybrid)

Goodshuffle; Washington (District of Columbia); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

Job summary

Goodshuffle is seeking a Customer Success Manager in Washington, DC, a hybrid role focused on helping customers maximize value from our event-focused SaaS platform. You will manage a portfolio of customers, lead training sessions, monitor health metrics, and advocate for client needs within a fast-growing company.

Ideal candidates have 3+ years in customer-facing SaaS roles, excellent communication, strong organization, and a proactive mindset to drive retention and growth.

Qualifications

• 3+ years in Customer Success, Account Management, or a customer-facing SaaS role.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail and follow-through.
• Genuine desire to help others succeed and proactive problem-solving.
• Ability to manage multiple accounts and priorities in a fast-paced environment.
• Comfort with technology and a desire to learn new tools and features.
• Team-oriented, feedback-friendly, and eager to grow.

Responsibilities

• Manage a portfolio of small-to-mid-sized accounts with ongoing support and value.
• Lead training and education sessions for customers.
• Monitor health and usage; reach out proactively to keep customers engaged.
• Educate customers on new features, best practices, and workflows.
• Serve as primary contact for questions, feedback, and troubleshooting.
• Maintain up-to-date account notes, usage metrics, and communications.
• Contribute to team processes and knowledge-sharing as we scale.

Skills

Communication

Organization

Problem-solving

Customer advocacy

Multi-account management

Team player

Tools

Intercom

HubSpot

FullStory

Confluence

Job description

Goodshuffle is seeking a Customer Success Manager in Washington, DC, a hybrid role focused on helping customers maximize value from our event-focused SaaS platform. You will manage a portfolio of customers, lead training sessions, monitor health metrics, and advocate for client needs within a fast-growing company.

Ideal candidates have 3+ years in customer-facing SaaS roles, excellent communication, strong organization, and a proactive mindset to drive retention and growth.