Success Manager

Advanced RPO; Florida; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Flexible time off

Stock options

Job summary

Advanced RPO seeks a Success Manager with experience partnering with customers in K-12 education. You will build trusted relationships with district leadership, onboard schools, and drive data-driven conversations about literacy intervention and adoption trends.

The role is customer-facing, with heavy account management, including supporting 25 district accounts and extracting insights to improve usage and student growth. Travel up to 50% is expected.

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years of customer success experience in Education SaaS.
• Experience implementing software solutions in Education SaaS.
• Proven track record of renewals (90%+) and expansion targets.
• Strong interpersonal, written and oral communication skills.
• Preferred: experience in education administration or startup environments.

Responsibilities

• Build trusted relationships with district leadership and educators.
• Onboard partners and manage 25 school district accounts with health checks and success metrics.
• Provide data-driven insights to drive product usage and literacy intervention impact.
• Distill product value and issues for feedback to R&D and cross-functional teams.

Skills

Relationship building

Customer success

Data analysis

Education SaaS knowledge

Education

Bachelor's degree

Job description

Our client is seeking a Success Manager with practical experience partnering with customers in K-12 education. This includes building relationships with district leadership, onboarding new customers, and engaging in data-driven conversations regarding literacy intervention. This an individual contributor, customer-facing position.

Essential Functions:

Build Trusted Relationships

• You build strong relationships keyed to trust and a sense of mutual mission. You will spend about half your time (virtually or face-to-face) in district offices, schools, and/or classrooms, interfacing with instructional and school system leaders. You will communicate with educators about their adoption trends and sentiment, and mine opportunities for deeper engagement. Because of your ability to influence others, our customers act as Company advocates and 90% of your districts renew annually.

Manage Accounts to Drive Usage

• You onboard partners so schools and classrooms launch Company with success. You create measures of success and keep a pulse on the health of at least 25 school district accounts. You provide insights to customers using data to drive Company usage and implementation practices with fidelity, leading to impact (e.g. student growth).
• You will know the Company’s product inside and out. You are often called upon to provide technical advice or training. You must be excellent at distilling the reasons why the product is working well and why it is failing to deliver value. You then convey this information back to R&D in an actionable form, working to find the right compromises between engineering and service implementation time/cost and customer value.

Use Product Data to Drive Value

• You must be very comfortable with data in the education space. You will communicate in novel and compelling ways about adoption trends and sentiment, finding ways to passionately convey the value proposition when examining a district’s utilization and reading growth data.
• You proactively mine for concerns or issues experienced by customers. You get ahead of these problems whenever possible by tracking early-warning signs throughout the customer lifecycle and mitigating creatively and relentlessly. When necessary, you snap quickly into crisis management mode.

Qualifications (Education and Experience):

• Bachelor’s degree, and/or relevant experience.
• 2+ years of customer success experience - preferably in the Education SaaS industry
• Experience implementing software solutions, preferably in the Education SaaS industry.
• Proven track record of high (90%+) renewals rate and achievement of expansion goals and targets.
• Great interpersonal, written and oral communication skills.
• Preferred: Experience in education administration and/or a start-up organization.

There will be up to 50% travel associated with this role.

Preferred Qualifications:

• You have K-12 experience as an educator, school administrator, and/or district administrator.
• You have a strong grounding in Reading Assessment, Science of Reading research, and data-driven instruction.
• You are a skilled relationship builder and problem-solver.
• You are highly organized and efficient, and demonstrate excellent prioritization skills.
• You are a detail-oriented manager of projects, initiatives, and/or teams.
• You have a relentless work ethic, and obsess over achieving excellent results.
• You operate in a highly efficient manner by multitasking in a fast-paced, goal-oriented environment.
• You demonstrate a flexible and “team first” attitude.
• You have a passion for literacy and equity in education.
• You understand curriculum and software procurement in education.
• You can work with a diverse range of co-workers and customers.
• Medical, dental, and vision benefits
• 401(k) with company matching
• Flexible time off
• Stock option ownership
• The opportunity to help children around the world reach their full potential