Client Success Manager: Implementations & Launch Lead

InVue Security Products Inc.; Melbourne (FL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

InVue Security Products, Inc. is seeking a highly organized Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support.

This role combines meticulous attention to detail with a strong sense of urgency to deliver outstanding customer experiences. As the primary contact for customers, you will coordinate software rollouts, manage project milestones, resolve issues, and partner with Sales and internal teams to drive successful

Qualifications

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• 3+ years in customer success, account management, program/project coordination, technical support, or a related customer-facing role.
• Experience supporting technology solutions, software implementations, or B2B customers is preferred.

Responsibilities

• Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support.
• Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
• Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews.
• Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management.
• Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership.
• Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth.
• Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy.
• Manage and support the Client Support Specialist team member.

Skills

Attention to detail

Sense of urgency

Customer focus

Big-picture thinking

Project coordination

Communication skills

Relationship building

Integrity

Time management

MS Office

Travel willingness

Problem-solving

Organization

Education

Bachelor's degree in Business/Sales/Marketing or related field

Tools

Microsoft Excel

PowerPoint

Job description

InVue Security Products, Inc. is seeking a highly organized Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support.

This role combines meticulous attention to detail with a strong sense of urgency to deliver outstanding customer experiences. As the primary contact for customers, you will coordinate software rollouts, manage project milestones, resolve issues, and partner with Sales and internal teams to drive successful