Client Success Implementation Lead

Drips; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Drips is seeking a Client Success Project Manager to guide new clients from close of sale through implementation and expansion. You will drive timelines, coordinate deliverables, and ensure a seamless transition from Sales to long-term Client Success.

This role requires a strong understanding of the client’s business problem, the solution designed during sales, and high-level technical requirements for integration.

Qualifications

• Translate client goals into actionable project plans.
• Define and communicate project objectives clearly to all stakeholders.
• Co-host client-facing kickoff meetings, design workshops, and technical implementation sessions.

Responsibilities

• Host weekly internal and client-facing project meetings.
• Monitor and communicate project status, risks, issues, and priorities to stakeholders.
• Enforce accountability for task ownership across team members.
• Ensure the right participants are prepared for each meeting, from technical discussions to executive-level updates.
• Prepare and distribute meeting notes, track action items, and maintain up-to-date project plans in onboarding systems.
• Manage ongoing alignment and communication across internal teams and client stakeholders to ensure onboarding success.

Job description

Drips is seeking a Client Success Project Manager to guide new clients from close of sale through implementation and expansion. You will drive timelines, coordinate deliverables, and ensure a seamless transition from Sales to long-term Client Success.

This role requires a strong understanding of the client’s business problem, the solution designed during sales, and high-level technical requirements for integration.