Client Success Manager I - Onboarding & Growth

Inhabit®; Plano (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Inhabit is seeking a Client Success Manager I in Plano, TX to build and maintain strong client relationships, guide onboarding, monitor adoption, and drive retention and growth. You’ll collaborate with Sales, Support, Product, and Operations to ensure a seamless client experience and proactive issue resolution.

Travel up to 20% is expected. Ideal candidates have a bachelor’s degree or equivalent, 3+ years in client success or customer-facing roles, and experience in multifamily housing is

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years in client success, account management, or customer-facing roles.
• 1 year in the multifamily industry preferred.
• Willingness to travel up to 20%.
• Strong relationship building and communication skills.
• Ability to manage multiple client accounts and priorities.

Responsibilities

• Manage a portfolio of clients, serving as primary point of contact and trusted advisor.
• Guide clients through onboarding and adoption to ensure successful implementation and product utilization.
• Monitor client health, usage trends, and KPIs to identify risks and opportunities.
• Proactively engage clients to address concerns and improve satisfaction.
• Develop and execute client success plans aligned with client goals and business objectives.
• Identify and support opportunities for account growth, renewals, and expansion.
• Collaborate with cross-functional teams to ensure a seamless client experience.
• Track and report on client performance, retention, and engagement metrics.
• Manage escalations and ensure timely resolution of complex client issues.
• Provide feedback to internal teams to support product improvements.

Skills

Relationship building

Communication skills

Cross-functional collaboration

Analytical mindset

Multi-account management

CRM systems

Education

Bachelor's degree or equivalent experience

Tools

CRM tools

Job description

Inhabit is seeking a Client Success Manager I in Plano, TX to build and maintain strong client relationships, guide onboarding, monitor adoption, and drive retention and growth. You’ll collaborate with Sales, Support, Product, and Operations to ensure a seamless client experience and proactive issue resolution.

Travel up to 20% is expected. Ideal candidates have a bachelor’s degree or equivalent, 3+ years in client success or customer-facing roles, and experience in multifamily housing is