Client Success Manager I - Onboarding & Growth

Resman-LLC; Plano (TX); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid work week

Job summary

ResMan is hiring a Client Success Manager I to build strong client relationships in Plano, TX. You will guide onboarding, monitor adoption, and proactively address risks while identifying growth opportunities to drive retention and long-term value.

The role emphasizes collaboration with Sales, Support, Product and Operations, with a hybrid in-office schedule that balances field and remote work. A bachelor's degree and 3+ years in client success or related roles are preferred.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years of proven experience in client success, account management, or customer-facing roles.
• 1 year of experience in the multifamily industry preferred.
• Strong relationship building and communication skills.
• Ability to manage multiple client accounts and priorities effectively.
• Analytical mindset with the ability to interpret data and drive insights.
• Problem solving skills with a proactive, solutions oriented approach.
• Experience working cross functionally in a fast paced environment.
• Familiarity with CRM systems and customer success tools preferred.
• Strong organizational skills and attention to detail.
• Ability to travel up to 20%

Responsibilities

• Manage a portfolio of clients, serving as the primary point of contact and trusted advisor.
• Guide clients through onboarding and adoption to ensure successful implementation and product utilization.
• Monitor client health, usage trends, and key performance indicators to identify risks and opportunities.
• Proactively engage clients to address concerns, resolve issues and improve overall satisfaction.
• Develop and execute client success plans aligned with client goals and business objectives.
• Identify and support opportunities for account growth, renewals, and expansion.
• Collaborate with cross functional teams (e.g., Sales, Support, Product, Operations) to ensure a seamless client experience.
• Track and report on client performance, retention and engagement metrics.
• Manage escalations and ensure timely resolution of complex client issues.
• Provide feedback to internal teams to support product improvements and enhance the client experience.

Skills

Client success

Account management

Relationship building

Analytical mindset

Cross-functional collaboration

Education

Bachelor’s degree or equivalent experience

Tools

CRM systems

Customer success tools

Job description

ResMan is hiring a Client Success Manager I to build strong client relationships in Plano, TX. You will guide onboarding, monitor adoption, and proactively address risks while identifying growth opportunities to drive retention and long-term value.

The role emphasizes collaboration with Sales, Support, Product and Operations, with a hybrid in-office schedule that balances field and remote work. A bachelor's degree and 3+ years in client success or related roles are preferred.