Client Success Manager — Hybrid IT, AI & Automation

cloudIT; Cincinnati (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off, holidays, and sick time

Hybrid work flexibility

Professional development opportunities

Clear career growth path

Job summary

A forward-thinking technology service provider in Cincinnati is seeking an Account Manager to support its growing client base. The ideal candidate will be proactive in managing client relationships, addressing their needs effectively, and identifying opportunities for modernization. Strong communication skills and experience in IT services or SaaS are essential. The role offers a base salary of $60,000 to $70,000, along with performance-based bonuses and benefits including medical coverage and professional development opportunities.

Qualifications

• Experience in an MSP, IT services, SaaS, or technology-related environment is preferred.
• Ability to understand and explain technical concepts in business terms.
• Comfortable discussing pricing and service value with clients.

Responsibilities

• Manage and nurture relationships with assigned clients.
• Serve as the point of contact for daily client inquiries.
• Support Quarterly Business Reviews (QBRs) and strategic planning.
• Identify technology upgrades and automation opportunities.

Skills

Passion for technology

Strong communication skills

Relationship-building skills

Organizational skills

Tools

Microsoft 365

Cloud services

Networking

IT security

Job description

A forward-thinking technology service provider in Cincinnati is seeking an Account Manager to support its growing client base. The ideal candidate will be proactive in managing client relationships, addressing their needs effectively, and identifying opportunities for modernization. Strong communication skills and experience in IT services or SaaS are essential. The role offers a base salary of $60,000 to $70,000, along with performance-based bonuses and benefits including medical coverage and professional development opportunities.