Account Manager - Cincinnati

cloudIT; Cincinnati (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off, holidays, and sick time

Hybrid work flexibility

Professional development opportunities

Clear career growth path

Job summary

A forward-thinking technology service provider in Cincinnati is seeking an Account Manager to support its growing client base. The ideal candidate will be proactive in managing client relationships, addressing their needs effectively, and identifying opportunities for modernization. Strong communication skills and experience in IT services or SaaS are essential. The role offers a base salary of $60,000 to $70,000, along with performance-based bonuses and benefits including medical coverage and professional development opportunities.

Qualifications

• Experience in an MSP, IT services, SaaS, or technology-related environment is preferred.
• Ability to understand and explain technical concepts in business terms.
• Comfortable discussing pricing and service value with clients.

Responsibilities

• Manage and nurture relationships with assigned clients.
• Serve as the point of contact for daily client inquiries.
• Support Quarterly Business Reviews (QBRs) and strategic planning.
• Identify technology upgrades and automation opportunities.

Skills

Passion for technology

Strong communication skills

Relationship-building skills

Organizational skills

Tools

Microsoft 365

Cloud services

Networking

IT security

Job description

Account Manager

Location: Cincinnati, OH (Hybrid)

Company: cloudIT

Reports to: CTO

About the Role

cloudIT is looking for a proactive, relationship-driven Account Manager to support our growing client base. You will be the primary contact for clients—ensuring they are informed, supported, and aligned with the technology services that help their business thrive. You’ll work closely with vCIOs, engineering, and leadership to deliver a consistent, exceptional client experience while identifying opportunities for modernization, security improvements, and automation.

What You’ll Do

• Manage and nurture relationships with assigned clients.
• Serve as the point of contact for daily questions, updates, and service needs.
• Confidently manage client conversations during service challenges with transparency and professionalism.
• Support Quarterly Business Reviews (QBRs) and strategic planning.
• Identify technology upgrades, security enhancements, and automation opportunities.
• Assist with quotes, renewals, and proposals using systems and tools.
• Coordinate with internal teams on tickets, projects, and escalations.
• Track licensing, service terms, and renewals to ensure continuity.
• Communicate proactively about risks, improvements, and recommendations.

What We’re Looking For

• Shows a strong passion for technology, continually investing in professional learning to stay ahead of industry trends and translate innovation into real-world client value.
• Experience in an MSP, IT services, SaaS, or technology-related environment (preferred).
• Strong written and verbal communication as well as relationship-building skills.
• Ability to understand and explain technical concepts in business terms.
• Highly organized with excellent follow-through.
• Comfortable discussing pricing, service value, and business needs with clients.
• Familiarity with Microsoft 365, cloud services, networking, or IT security is a plus.

Salary Range

$60,000 – $70,000 base salary
Plus performance-based bonus & commission potential

Benefits

• Medical, dental, and vision coverage
• Paid time off, holidays, sick time
• Hybrid work flexibility
• Professional development and certification opportunities
• Clear career growth path: Account Manager → Senior AM → vCIO
• Supportive and collaborative team culture
• Modern, innovative environment focused on AI, automation, and client success

Why Join cloudIT

We are a forward-thinking MSP that invests in our people, our clients, and our technology stack. You’ll be part of a team that values innovation, collaboration, and continuous improvement while helping businesses transform how they operate.