Client Success Manager - Cannabis Tech, LA Onsite

Base8 Inc; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Cure8 in Los Angeles is seeking a Client Success Manager to build lasting relationships with US clients, guide product adoption, and reduce churn. You will lead onboarding, run regular business reviews, and coordinate with Sales, Product, Support and Finance to ensure renewals and growth.

The role requires excellent English communication, hands-on CRM experience, and a customer-first mindset. You will manage data in CRM, monitor CSAT and NPS, and work across time zones to keep clients satisfied.

Qualifications

• Experience building strong client relationships and guiding product adoption.
• Proven ability to reduce churn and grow accounts.
• Familiarity with onboarding, training, and business reviews.
• Excellent English communication and professional email/phone/meetings.
• Experience across US time zones and multi-team collaboration.

Responsibilities

• Manage relationships with assigned US clients and be their main contact.
• Lead onboarding, implementation, and quarterly business reviews.
• Monitor CSAT, NPS, retention, and churn risk; drive adoption.
• Provide demos and training to promote product usage.
• Address inquiries, escalations, and coordinate with Sales, Product, Support.
• Track KPIs and maintain accurate data in CRM.

Skills

English communication

Client relationship management

Account management

Problem-solving

Presentation & negotiation

CRM (Salesforce/HubSpot/Zoho)

Customer success tools (Gainsight)

Data analysis & reporting

Time management & organization

US client experience

Cross-team collaboration

Tools

Salesforce

HubSpot

Zoho

Gainsight

Job description

Cure8 in Los Angeles is seeking a Client Success Manager to build lasting relationships with US clients, guide product adoption, and reduce churn. You will lead onboarding, run regular business reviews, and coordinate with Sales, Product, Support and Finance to ensure renewals and growth.

The role requires excellent English communication, hands-on CRM experience, and a customer-first mindset. You will manage data in CRM, monitor CSAT and NPS, and work across time zones to keep clients satisfied.