Client Success Manager

Base8 Inc; Los Angeles (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Cure8 in Los Angeles is seeking a Client Success Manager to build lasting relationships with US clients, guide product adoption, and reduce churn. You will lead onboarding, run regular business reviews, and coordinate with Sales, Product, Support and Finance to ensure renewals and growth.

The role requires excellent English communication, hands-on CRM experience, and a customer-first mindset. You will manage data in CRM, monitor CSAT and NPS, and work across time zones to keep clients satisfied.

Qualifications

• Experience building strong client relationships and guiding product adoption.
• Proven ability to reduce churn and grow accounts.
• Familiarity with onboarding, training, and business reviews.
• Excellent English communication and professional email/phone/meetings.
• Experience across US time zones and multi-team collaboration.

Responsibilities

• Manage relationships with assigned US clients and be their main contact.
• Lead onboarding, implementation, and quarterly business reviews.
• Monitor CSAT, NPS, retention, and churn risk; drive adoption.
• Provide demos and training to promote product usage.
• Address inquiries, escalations, and coordinate with Sales, Product, Support.
• Track KPIs and maintain accurate data in CRM.

Skills

English communication

Client relationship management

Account management

Problem-solving

Presentation & negotiation

CRM (Salesforce/HubSpot/Zoho)

Customer success tools (Gainsight)

Data analysis & reporting

Time management & organization

US client experience

Cross-team collaboration

Tools

Salesforce

HubSpot

Zoho

Gainsight

Job description

Position: Client Success Manager (CSM)

Location: LA (Onsite)

About:Cure8 is a leading Managed IT service provider for the cannabis industry.We support dispensaries, cultivation, manufacturing, distribution, and multi-state operators.Our services include POS, inventory, compliance, cybersecurity, cloud, and security solutions.We provide reliable, secure technology solutions tailored to your cannabis business.

Job Description: AClient Success Manager (CSM) isresponsible forbuilding strong client relationships, ensuring successful product/service adoption, reducing churn, andidentifying opportunities for account growth.

Key Job Roles & Responsibilities

• Manage relationships with assigned US clients and serve as their primary point of contact.
• Understand client goals, challenges, expectations, and business needs.
• Lead client onboarding, implementation, and regular business reviews.
• Monitor customer satisfaction, engagement, retention, and churn risks.
• Drive product/service adoption through demos, training, and guidance.
• Handle client queries, complaints, and escalations through resolution.
• Identify upselling, cross-selling, renewal, and account expansion opportunities.
• Communicate professionally with clients via email, phone, Zoom, and Teams.
• Track KPIs such as CSAT, NPS, retention, adoption, and revenue growth.
• Maintain accurate client data and updates in CRM/customer-success platforms.
• Collaborate with Sales, Product, Support, Marketing, Finance, and Operations teams.
• Support US clients across different time zones while maintaining professional responsiveness.

Common Skills Required

• Excellent English communication and interpersonal skills
• Client relationship management
• Account management
• Problem-solving and conflict resolution
• Presentation and negotiation skills
• CRM experience such as Salesforce, HubSpot, or Zoho
• Customer-success tools such as Gainsight or similar platforms
• Data analysis and reporting
• Time management and organization
• Upselling/cross-selling awareness
• Ability to work with US clients and teams
• Strong business and customer-service mindset