Client Success Manager: Business Banking & Money Movement

U.S. Bank; Tempe (AZ); Hybrid; USD 76,000 - 92,000; Full time

Benefits offered by this job

Healthcare

Life Insurance

Disability

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank seeks a relationship-driven Client Success Manager to help Business Banking & Money Movement clients realize value from digital banking solutions.

You will drive adoption, retention, and growth as an individual contributor, collaborating with Sales, Product, Operations, and Banking teams to deepen engagement and loyalty. Successful candidates combine analytical thinking with strong relationship management and a passion for solving client challenges to deliver measurable outcomes and a

Qualifications

• Bachelor's degree, or equivalent work experience.
• One to four years of client management experience.

Responsibilities

• Build and maintain strong relationships with assigned client accounts, serving as a trusted advisor throughout the client lifecycle.
• Own the post-activation (Day 30+) relationship; remove client usage blockers to accelerate time-to-value.
• Monitor client engagement and specific feature utilization to drive adoption, increase usage, and achieve key success milestones.
• Conduct proactive, trigger-based outreach to amplify feature usage, mitigate attrition risk, and improve retention.
• Identify expansion opportunities and partner with Digital Sales and banking teams to transition qualified referral opportunities.
• Manage client renewals and support initiatives that strengthen long-term client loyalty and relationship growth.
• Provide consultative guidance and product expertise to help clients maximize the value of Business Banking and Money Movement solutions.
• Serve as the voice of the client by sharing insights and feedback with Product, Marketing, Sales, and Operations teams to enhance the customer experience.
• Partner with internal stakeholders to improve operational standards, service quality, and client satisfaction.
• Evaluate processes and recommend improvements that support scalable growth, client success, and business performance.

Skills

CRM platforms (Salesforce)

Relationship management

Consultative selling

Presentation skills

Analytical thinking

Education

Bachelor's degree or equivalent

Job description

U.S. Bank seeks a relationship-driven Client Success Manager to help Business Banking & Money Movement clients realize value from digital banking solutions.

You will drive adoption, retention, and growth as an individual contributor, collaborating with Sales, Product, Operations, and Banking teams to deepen engagement and loyalty. Successful candidates combine analytical thinking with strong relationship management and a passion for solving client challenges to deliver measurable outcomes and a