Hybrid Client Success Lead: Banking & Money Movement

U.S. Bank; Columbus (OH); Hybrid; USD 76,000 - 92,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave & more

Job summary

U.S. Bank seeks a relationship-driven Client Success Manager (CSM) for Business Banking & Money Movement to drive adoption, retention, and growth across digital banking solutions.

You will serve as an individual contributor, partnering with Sales, Product, Operations and Banking teams. Successful candidates bring strong relationship management, analytics, and a passion for solving client challenges to deliver measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1–4 years of client management experience.
• Experience in customer success, account management or related roles.

Responsibilities

• Build and maintain relationships with assigned client accounts.
• Own post-activation relationship; remove blockers to accelerate value.
• Monitor engagement and feature use to drive adoption.
• Conduct proactive outreach to improve retention.
• Identify expansion opportunities with Digital Sales and Banking teams.
• Manage renewals and support initiatives for loyalty.
• Provide consultative guidance to maximize Business Banking value.
• Share client insights with Product, Marketing, Sales, Operations.
• Collaborate with stakeholders to improve service quality.
• Evaluate processes for scalable growth.

Skills

Client relationship management

CRM platforms

Consultative selling

Presentation skills

Project management

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

U.S. Bank seeks a relationship-driven Client Success Manager (CSM) for Business Banking & Money Movement to drive adoption, retention, and growth across digital banking solutions.

You will serve as an individual contributor, partnering with Sales, Product, Operations and Banking teams. Successful candidates bring strong relationship management, analytics, and a passion for solving client challenges to deliver measurable business outcomes.