Client Success Manager — Business Banking & Money Movement

U.S. Bank National Association; Minneapolis (MN); Hybrid; USD 76,000 - 92,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Parental leave

Sick leave

Job summary

U.S. Bank is seeking a Client Success Manager (CSM) for Business Banking & Money Movement to maximize client value from digital banking solutions. You will act as an individual contributor driving adoption, retention, and growth across the client lifecycle.

Collaborating with Sales, Product, Operations, and Banking teams, you will provide consultative guidance, identify expansion opportunities, and help clients achieve business objectives while delivering exceptional customer experiences.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1–4 years of client management experience.
• Proficiency with CRM platforms (Salesforce) and client relationship tools.
• Proven ability to drive client adoption, engagement, and retention.
• Experience in customer success, account management, or consultative roles.

Responsibilities

• Build and maintain strong relationships with assigned client accounts as a trusted advisor.
• Own post-activation relationship; remove usage blockers to accelerate value.
• Monitor engagement and feature utilization to drive adoption and retention.
• Conduct proactive outreach to increase usage and reduce attrition risk.
• Identify expansion opportunities and coordinate with Digital Sales and banking teams.
• Manage renewals and support initiatives to strengthen loyalty.
• Provide consultative guidance to maximize value of Business Banking and Money Movement offerings.
• Share client insights with Product, Marketing, Sales, and Operations.

Skills

Client relationship management

Consultative selling

Analytical thinking

Cross-functional collaboration

Relationship management

Strategic guidance

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

U.S. Bank is seeking a Client Success Manager (CSM) for Business Banking & Money Movement to maximize client value from digital banking solutions. You will act as an individual contributor driving adoption, retention, and growth across the client lifecycle.

Collaborating with Sales, Product, Operations, and Banking teams, you will provide consultative guidance, identify expansion opportunities, and help clients achieve business objectives while delivering exceptional customer experiences.