Client Success Manager: Business Banking & Money Movement

U.S. Bank; Denver (CO); Hybrid; USD 76,000 - 92,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan with company contributions

Paid vacation and holidays

Parental leave

Job summary

U.S. Bank is seeking a Client Success Manager (CSM) to drive adoption, retention, and growth for Business Banking & Money Movement clients. You will serve as a trusted advisor, collaborating with Sales, Product, Operations, and Banking teams to deepen engagement and expand client relationships.

Successful candidates display strong relationship management, analytical thinking, and a passion for solving client challenges to deliver measurable outcomes and revenue growth.

Qualifications

• Bachelor's degree or equivalent work experience.
• 1–4 years of client management experience.
• Proficiency with CRM platforms and client relationship management tools.
• Strong consultative selling, relationship management, and presentation skills.

Responsibilities

• Build and maintain strong relationships with assigned client accounts.
• Own post-activation relationship (Day 30+) and remove blockers to accelerate value realization.
• Monitor client engagement and feature utilization to drive adoption and retention.
• Proactively conduct outreach to improve usage and mitigate attrition risk.
• Identify expansion opportunities and collaborate with Digital Sales to transition referrals.
• Manage renewals and support initiatives to strengthen loyalty and growth.
• Provide consultative guidance on Business Banking and Money Movement solutions.
• Share client insights with Product, Marketing, Sales and Operations to improve experience.
• Partner with internal teams to raise service quality and standards.
• Evaluate processes and propose scalable improvements.

Skills

Strong communication

Relationship management

Analytical thinking

Multitasking

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

U.S. Bank is seeking a Client Success Manager (CSM) to drive adoption, retention, and growth for Business Banking & Money Movement clients. You will serve as a trusted advisor, collaborating with Sales, Product, Operations, and Banking teams to deepen engagement and expand client relationships.

Successful candidates display strong relationship management, analytical thinking, and a passion for solving client challenges to deliver measurable outcomes and revenue growth.