Client Success Manager — Benefits & Insurance

NFP Corp; Wayne (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Exclusive discount programs

Job summary

NFP Corp in Wayne, PA is seeking an Account Manager to deliver exceptional client experiences, blending technology with personalized service across a growing portfolio. You will own day-to-day client interactions and coordinate with cross-functional teams to ensure satisfaction.

Responsibilities include preparing proposals, reviewing contracts and benefit plans, supporting renewals, and developing client insights. Competitive salary and comprehensive benefits offered.

Qualifications

• Knowledge of benefits administration and healthcare reform.
• Ability to work independently and anticipate client needs.
• Effective time management and decision-making.
• Diligent follow-up and responsiveness.
• Excellent written and oral communication skills.
• Strong Excel and PowerPoint skills.
• Strong presentation and public speaking abilities.

Responsibilities

• Prepare and send RFPs to insurance carriers and summarize results.
• Review contracts and benefit plan summaries for accuracy.
• Build and maintain client files per office procedures.
• Answer client questions and carrier inquiries.
• Develop relationships with clients and coordinate with senior team.
• Draft renewal presentations and assist with renewals.
• Create client education materials and guides.
• Conduct annual client compliance audits using the NFP portal.
• Produce monthly/quarterly/annual client reports.
• Distribute newsletters and client communications.

Skills

Benefits administration

Independent work

Time management

Written and oral communication

Presentation skills

Education

Associates degree or equivalent

BA/BS degree preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP Corp in Wayne, PA is seeking an Account Manager to deliver exceptional client experiences, blending technology with personalized service across a growing portfolio. You will own day-to-day client interactions and coordinate with cross-functional teams to ensure satisfaction.

Responsibilities include preparing proposals, reviewing contracts and benefit plans, supporting renewals, and developing client insights. Competitive salary and comprehensive benefits offered.