Client Success Account Manager

Socket.dev; Wayne (PA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

PTO & paid holidays

401(k) with match

Health & wellness programs

Job summary

NFP is seeking an Account Manager to elevate client experiences by managing a portfolio of clients, delivering personalized service, and coordinating with internal teams to meet client needs. You will guide day-to-day interactions, build strong relationships, and act as the go-to for service excellence across operations.

You will learn and negotiate with carriers, contribute to renewal strategies, and support benefit education for clients while advancing your career in a collaborative

Qualifications

• Knowledge of benefits administration and healthcare reform.
• Strong written and verbal communication.
• Ability to multitask and meet deadlines.

Responsibilities

• Work with colleagues to prepare and send proposals to applicable insurance carriers and track results.
• Review contracts, benefit plan summaries, and carrier documents for accuracy under guidance.
• Build and maintain client files in accordance with procedures and keep policy records.
• Answer questions from clients and insurance company personnel (ID cards, claims, billing).
• Develop relationships with clients,Account Executives, and Advisors across teams.
• Learn carrier products and services and recommend options to clients.
• Assist with renewal presentations and analyses as needed.
• Draft and update benefits guides and client education resources.
• Conduct annual client compliance audits using the NFP portal.

Skills

Benefits administration

Client relationship management

Public speaking

Independent work

Education

Associates degree or equivalent

BA/BS preferred

Tools

Microsoft Excel

PowerPoint

Job description

NFP is seeking an Account Manager to elevate client experiences by managing a portfolio of clients, delivering personalized service, and coordinating with internal teams to meet client needs. You will guide day-to-day interactions, build strong relationships, and act as the go-to for service excellence across operations.

You will learn and negotiate with carriers, contribute to renewal strategies, and support benefit education for clients while advancing your career in a collaborative