Client Success Manager / Account Manager

TeamLogic IT; Trenton (NJ); On-site; USD 50,000 - 90,000; Full time

Job summary

Join an innovative IT Managed Services Company that is rapidly growing and dedicated to providing exceptional client support. As a Client Success Manager, you will play a pivotal role in understanding client needs and delivering tailored IT solutions. You will communicate effectively with clients, manage project deliverables, and ensure successful outcomes. This is an exciting opportunity to work in a collaborative environment where your contributions will directly impact client satisfaction and business success. If you are driven, organized, and passionate about technology, this role is perfect for you.

Benefits

401K

Disability Insurance

Competitive Salary

Milestone-driven Commissions

Fully Paid Benefits

Qualifications

• Previous success in marketing and web management roles.
• Excellent communication and leadership skills are essential.

Responsibilities

• Communicate with clients to understand their needs and goals.
• Manage clients’ annual assessments and IT roadmaps.
• Ensure timely and accurate completion of projects.

Skills

Marketing

Social Media Management

Web Management

Communication Skills

Leadership

Time Management

Problem Solving

Microsoft Office

Education

Degree in Communications

Degree in Marketing

Job description

Client Success Manager / Account Manager

Join to apply for the Client Success Manager / Account Manager role at TeamLogic IT.

Job Description

Come and join a 10-year-old, fast-growing IT Managed Services Company in Greater Philadelphia. We are actively hiring, even during the COVID environment, with open positions for Sales Managers at various levels throughout the Greater Philadelphia and New Jersey areas.

About the Company: At TeamLogic IT, we provide comprehensive IT-managed services along with premier client support. We aim to eliminate technology worries by providing the necessary knowledge and skills to keep operations running smoothly. We evaluate current and future needs to deliver the best solutions aligned with organizational goals. We are the fastest-growing and largest Master Franchisee in the TeamLogic network of 200 locations, managing 11 territories.

Position: Client Success Manager

Location: Langhorne, PA 19047

Responsibilities

• Communicate with clients to provide professional representation of TeamLogic IT and understand their needs and goals.
• Research industry best practices, client needs, and stakeholder insights.
• Develop, manage, and evaluate clients’ annual assessments, IT roadmaps, and budgets.
• Set clear expectations for project deliverables and outcomes.
• Report project status, including budgets, risks, and opportunities.
• Communicate TeamLogic IT’s services and capabilities effectively.
• Ensure timely and accurate completion of projects.
• Document processes and share relevant updates with internal teams.

Internal Communication

• Represent clients’ goals and brand characteristics.
• Clarify expectations and keep team members focused.
• Share project updates and ensure quality and consistency across deliverables.
• Identify risks and opportunities, deliver work on time and within budget.
• Foster innovation, collaboration, and share industry knowledge.
• Establish leadership, especially in accounting services.

Management Communication

• Report on workflow, resource needs, and daily activities.
• Escalate issues and ensure project profitability.
• Work with management on personal and professional development.

Skills, Knowledge, and Experience

• Previous success in marketing, social media, and web management.
• Excellent communication skills, leadership, and initiative.
• Ability to multi-task, organize, and work both independently and collaboratively.
• Proficiency in Microsoft Office and willingness to learn new technologies.
• Strong time management, process documentation, and problem-solving skills.

Preferred Qualifications

• Degree in communications or marketing; persuasion skills.
• Highly organized, proactive, with decision-making skills.
• Strong interpersonal skills, empathy, and relationship management.

Compensation & Benefits

• Competitive salary with milestone-driven commissions.
• Fully paid benefits including 401K and disability insurance.

Industry

• Information Technology & Services

Employment Type

• Full-time

At TeamLogic IT, we provide comprehensive IT managed services and top-tier customer support, focusing on tailored solutions and continuous evaluation to meet organizational needs. We are the largest franchisee in our network, managing 11 territories across 200 locations.