Customer Success Manager, Digital Touch

Dot Compliance; Hyde Park Township (IL); Remote; USD 70,000 - 75,000; Full time

Job summary

An innovative software company is seeking a passionate Customer Success Manager to enhance customer engagement and retention. This dynamic role involves managing digital interactions, implementing strategies for customer success, and collaborating with cross-functional teams to optimize processes. Join a forward-thinking firm that values customer success and employee empowerment, offering a competitive salary and generous benefits in a remote work environment. If you're driven and eager to make a significant impact in the life sciences industry, this opportunity is perfect for you.

Benefits

Generous PTO/Vacation plan

Paid holidays

401(k) plan with company match

Remote work environment

Qualifications

• 3+ years of customer success management experience.
• Experience in life sciences or quality management is preferred.

Responsibilities

• Manage digital interactions with customers and provide support.
• Negotiate renewal and expansion opportunities to maximize retention.
• Analyze customer data to improve the customer experience.

Skills

Customer Success Management

Salesforce

Communication Skills

Problem-Solving

Time Management

Technical Orientation

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

Join to apply for the Customer Success Manager, Digital Touch role at Dot Compliance

3 weeks ago Be among the first 25 applicants

Join to apply for the Customer Success Manager, Digital Touch role at Dot Compliance

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes. As we continue to expand, we seek a passionate and driven individual to join our team as a Customer Success Manager, Digital Touch.

As a Digital touch CSM, you'll play a crucial role in enabling a strong customer outreach in a scalable way, ensuring their success with our products and services. You'll be responsible for managing digital interactions, negotiating renewals, implementing strategies to drive customer engagement and retention, and mitigating risk.

Why Join Us?

• We adhere to our values – Customer Success, Sense of Urgency, Employee Empowerment, Collaboration and Respect, and Doing the Right Thing
• Competitive salary and benefits package
• Generous PTO/Vacation plan
• Paid holidays
• 401(k) plan with company match
• Remote work environment
• Opportunity to be part of a dynamic and growing team
  
  

Responsibilities:

• Maintain consistent digital interactions with customers, providing support and assistance as needed.
• Manage and negotiate renewal & expansion opportunities to maximize customer retention and growth.
• Ability to manage a book of business comprising over 100 customers.
• Utilize software tools to keep customer records up-to-date and facilitate efficient communication.
• Analyze customer data, such as satisfaction, usage, and other feedback, to identify trends and provide recommendations on improving the customer experience.
• Support implementation of processes, workflows, and automation that drive internal efficiencies, level up the effectiveness of our Success team, and deliver greater value to our customers.
• Implement our digital strategy to consistently achieve measurable results, which will be utilized by our customer-facing teams and empower all CSMs to efficiently handle their customer portfolios.
• Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement.
• Develop engaging content for one-to-many distribution channels to support adoption, satisfaction, and identify expansion opportunities.
• Collaborate with the Customer Success leadership & cross-functional teams to refine customer journey mapping, enhance engagement strategies, and optimize automation processes to meet renewal / upsell targets.
  
  

Requirements:

• Bachelor's degree from a 4-year college or university.
• 3+ years of customer success management experience, with at least 1 year in digital or tech touch roles.
• Experience in life sciences or quality management is highly preferred.
• Must reside in the US (Eastern Time Zone only) or in the UK to facilitate real-time and digital interactions & support with customers and cross-collaboration with international teams.
• Proficient in using Salesforce, MS Office, and Google Workspace.
• Familiarity with marketing, business intelligence, and other technology tools.
• Strong multitasking abilities in a fast-paced environment.
• Self-motivated learner with technical orientation and the ability to quickly learn new concepts.
• Excellent written and verbal communication skills.
• Independent learner with the ability to adapt and understand concepts with agility.
• Strong problem-solving and critical-thinking skills.
• Ability to prioritize tasks and manage time effectively.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Dot Compliance by 2x

Get notified about new Customer Success Manager jobs in Arizona, United States.

Phoenix, AZ $70,000.00-$75,000.00 1 month ago

Manager, Customer Success, North America

Client Success Manager (Remote Available)

Enterprise Customer Success Manager Americas

Associate Client Success Manager - Platform-on-Platform

Enterprise Customer Success Manager APAC

Senior Customer Success Manager, SLED - West

Enterprise Customer Success Manager Americas

Enterprise Customer Success Manager APAC

Technical Customer Success Manager -Cloud (Remote USA)

Yuma, AZ $144,000.00-$164,000.00 1 week ago

Tucson, AZ $144,000.00-$164,000.00 1 week ago

Peoria, AZ $144,000.00-$164,000.00 11 hours ago

Buckeye, AZ $144,000.00-$164,000.00 11 hours ago

Surprise, AZ $144,000.00-$164,000.00 11 hours ago

Executive District Institutional Mental Health Account Specialist Manager, Neuroscience - COBENFY - SoCal/Phoenix

Commercial Account Manager (REMOTE PST or MST)

Phoenix, AZ $40,000.00-$63,000.00 1 week ago

Phoenix, AZ $144,000.00-$164,000.00 1 week ago

Phoenix, AZ $75,000.00-$80,000.00 3 weeks ago

Select Business Unit Account Manager (Remote - Mountain Time)

Select Business Unit Account Manager (Remote - Mountain Time)

Ascentium Vendor Account Manager - Wheels - Specialty Vehicles (Remote Opportunity)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.