Customer Success Manager, Mid -Market

Dot Compliance; Hyde Park Township (IL); Remote; USD 70,000 - 75,000; Full time

Job summary

An innovative software company is seeking a passionate Customer Success Manager to enhance the journey of Mid-Market clients. In this role, you will lead customers through their adoption of cutting-edge cloud solutions, ensuring their success and satisfaction. You will work collaboratively with various teams to provide exceptional service and drive value for clients in the life sciences industry. If you are a problem solver with strong social skills and a technical orientation, this is a fantastic opportunity to join a dynamic and growing team focused on customer success.

Benefits

Competitive salary and benefits package

Generous PTO/Vacation plan

Paid holidays

401(k) plan with company match

Professional growth and development

Fully remote environment

Qualifications

• 2-4 years in customer success management with Mid-Market customers.
• Excellent written and oral communication skills.
• Technical orientation and problem-solving skills are essential.

Responsibilities

• Lead Mid-Market customers through their journey at Dot Compliance.
• Facilitate adoption and ensure customer engagement.
• Collaborate with services, support, product, and sales teams.

Skills

Customer Success Management

Communication Skills

eQMS Experience

Technical Orientation

Presentation Skills

Salesforce Knowledge

Knowledge of Life Science Industry

Job description

Join to apply for the Customer Success Manager, Mid -Market role at Dot Compliance

Join to apply for the Customer Success Manager, Mid -Market role at Dot Compliance

Get AI-powered advice on this job and more exclusive features.

Dot Compliance is a leading provider of cloud Quality and Compliance management solutions for the life science industry. Dot’s SaaS solutions are based on the world’s most innovative cloud technology provider, salesforce.com. We are a young and innovative software company, looking to dramatically change how pharma, biotech and medical device companies manage their quality and compliance regulated processes.

We are looking for a Customer Success Manager (CSM) to become an integral part of our Mid-Market Customer Success team. As a CSM, you will lead Mid-Market customers through their journey at Dot Compliance, facilitate adoption and ensure engagement. You will be working in collaboration with the customers along with our services, support, product, and sales teams.

Our ideal candidate should be passionate about learning innovative technologies, organizing information & data, working according to procedures and regulatory requirements, and keen on becoming a part of a growing and dynamic team. You will succeed in this role if you are a problem solver who likes to work with people to derive the best solution for both the customer and Dot. Customer success is our top value, and this role requires individuals to be customer service-oriented.

Why Join Us?

• We adhere to our values – Customer Success, Sense of Urgency, Employee Empowerment, Collaboration and Respect, and Doing the Right Thing
• Competitive salary and benefits package
• Generous PTO/Vacation plan
• Paid holidays
• 401(k) plan with company match
• Professional growth and development
• Fully remote environment
  
  

Requirements:

• 2 - 4 years of experience in a customer success management role working with Mid-Market customers, inclusive of value-driven adoption
• Excellent written and oral communication skills.
• eQMS experience is highly valued.
• People-oriented and high social skills.
• Technical orientation is a must.
• Independent learner with the ability to adapt and understand concepts with agility.
• Team Player, able to excel in a rapidly changing, hyper-growth start-up environment.
• Excellent presentation skills.
• Knowledge of Salesforce administration or development - Preferred
• Knowledge in QA or software validation - Preferred
• Knowledge of the life science industry - Preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

Referrals increase your chances of interviewing at Dot Compliance by 2x

Get notified about new Customer Success Manager jobs in Arizona, United States.

Phoenix, AZ $70,000.00-$75,000.00 1 month ago

Manager, Customer Success, North America

Client Success Manager (Remote Available)

Associate Client Success Manager - Platform-on-Platform

Enterprise Customer Success Manager APAC

Enterprise Customer Success Manager Americas

Senior Customer Success Manager, SLED - West

Enterprise Customer Success Manager Americas

Enterprise Customer Success Manager APAC

Technical Customer Success Manager -Cloud (Remote USA)

Peoria, AZ $144,000.00-$164,000.00 1 day ago

Yuma, AZ $144,000.00-$164,000.00 1 week ago

Buckeye, AZ $144,000.00-$164,000.00 1 day ago

Surprise, AZ $144,000.00-$164,000.00 1 day ago

Tucson, AZ $144,000.00-$164,000.00 1 week ago

Commercial Account Manager (REMOTE PST or MST)

Phoenix, AZ $40,000.00-$63,000.00 2 weeks ago

Phoenix, AZ $75,000.00-$80,000.00 3 weeks ago

Phoenix, AZ $144,000.00-$164,000.00 1 week ago

Select Business Unit Account Manager (Remote - Mountain Time)

Select Business Unit Account Manager (Remote - Mountain Time)

Executive District Institutional Mental Health Account Specialist Manager, Neuroscience - COBENFY - SoCal/Phoenix

Executive District Institutional Mental Health Account Specialist Manager, Neuroscience - COBENFY - SoCal/Phoenix

Ascentium Vendor Account Manager - Wheels - Specialty Vehicles (Remote Opportunity)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.