Client Success Manager

Betches LLC; United States; On-site; USD 85,000 - 95,000; Full time

Job summary

Betches Media is seeking a dynamic Client Success Manager to own post-sale campaigns across social, video, podcasts, web, newsletters, and events. You will be the main client contact, ensuring on-time delivery, quality execution, and clear performance insights.

You will collaborate with cross-functional teams to optimize assets, present wrap reports, and identify upsell opportunities to drive renewals and long-term partnerships.

Qualifications

• Bachelor’s degree with 4+ years of media experience.
• Excellent written and verbal communication skills.
• Experience with custom, social-first branded content management.
• Excellent attention to detail; strong organizational skills.
• Self-starter who can work with minimal supervision.
• Creative thinker with a solutions-based mindset (main contact for campaigns).
• Familiarity with digital research, media sales and campaign analytics tools.

Responsibilities

• Own and manage the post-sale lifecycle for assigned campaigns across all Betches platforms (social, video, podcasts, web, newsletters, events).
• Serve as the primary client contact, maintaining day-to-day communication and ensuring satisfaction and renewal potential.
• Collaborate with content, podcast, marketing, and production teams to deliver high-quality campaign assets.
• Develop wrap reports with delivery metrics, insights, and recommendations for future campaigns.
• Troubleshoot challenges and provide creative, solutions-oriented thinking to drive client and internal success.
• Contribute to pre-sale ideation and planning with Sales, Marketing, and Creative teams.
• Build knowledge of client goals and campaigns to drive renewals and upsells.
• Refine internal processes with the sales team to elevate client experience.

Skills

Strong communication

Content management

Attention to detail

Self-starter

Creative mindset

Campaign analytics tools

Digital research

Education

Bachelor’s Degree

Tools

Campaign analytics tools

Digital research tools

Media sales tools

Job description

About Us:

Betches Media is the ultimate digital media and lifestyle destination for women. As a pioneer in the humor and entertainment space, we’ve built a powerful platform that connects with over 250M fans across social media, podcasts, web, events, and e-commerce. Our funny, honest, and candid approach resonates with women globally, creating a one-of-a-kind community.

Now as a part of LBG Media, Betches is in an exciting new chapter, leveraging the global reach and innovation of our parent company to push the boundaries of creative media.

This is your opportunity to be at the forefront of shaping the future of Betches Media and propel the brand through its next phase of growth.

Description

Betches Media is looking for a dynamic and strategic Client Success Manager to join our growing Sales & Partnerships team. This individual will act as a key post-sale partner to clients, owning the execution and performance of their multi-platform campaigns from start to finish. With a strong focus on client satisfaction, retention, and renewal, this role requires someone who thrives in a fast-paced, creative environment and takes full ownership of the campaigns they manage.

As the main point of contact for clients after a deal closes, you will lead project management across digital, social, podcast, web, newsletter, and event-based campaigns. Your role will ensure that each campaign exceeds expectations—delivered on time, with quality execution, and clear performance insights. You will also provide strategic recommendations, identify upsell opportunities, and play a crucial role in driving return business through strong relationship management and a client-first mindset.

Roles & Responsibilities

• Own and manage the post-sale lifecycle for assigned campaigns, from kick-off to final wrap, ensuring seamless execution across all Betches Media platforms (social, video, podcasts, web, newsletters, and events).
• Serve as the primary point of contact for clients, maintaining day-to-day communication, managing expectations, and delivering exceptional service to ensure high levels of satisfaction and renewal potential.
• Collaborate cross-functionally with content, podcast, marketing, and production teams to ensure timely, high-quality delivery of all campaign assets.
• Develop and present comprehensive wrap reports, including delivery metrics, performance insights, and strategic recommendations for future campaigns.
• Proactively troubleshoot challenges and provide creative, solutions-oriented thinking to drive success for both the client and internal teams.
• Contribute to pre-sale ideation and planning for key custom campaign opportunities in partnership with the Sales, Marketing, and Creative teams.
• Build deep knowledge of client goals, industries, and campaign objectives to help drive renewals, upsells, and long-term partnership success.
• Collaborate with the sales team to refine internal processes, identify areas of improvement, and elevate the overall client experience.

Qualifications

• Bachelor’s Degree with 4+ years of relevant media experience
• Excellent written and verbal communication skills
• Relevant custom, social-first branded content management experience required
• Excellent attention to detail; strong organization skills are required
• Self-starter who’s able to work without constant supervision
• Creative thinker with a solution-based mentality (you will be the main contact for clients on each campaign)
• Familiarity with digital research, media sales and campaign analytics tools

Compensation

The expected annual base salary for this role is $$85,000 - $95,000. Years of experience, skills, and other factors such as location are considered when determining the salary offered. Total compensation and offer package will include the following perks below.

Learn more about our culture and perks

Our DEI+ Commitment

At Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities. We believe that true creativity and knowledge emerge when diversity and inclusion are fully embraced. We strive to create a workforce that reflects the diversity of our clients and our communities, recognizing that our journey towards excellence is ongoing. Together, we aim to foster an environment where everyone can contribute to and benefit from our shared success.