Client Success Manager

Betches Media; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

Betches Media is seeking a dynamic Client Success Manager to own the post‑sale lifecycle of multi‑platform campaigns across digital, social, podcast, web, newsletters, and events, ensuring on‑time delivery, high quality execution, and clear performance insights.

As the main client contact, you will lead cross‑functional collaboration with content, marketing, and production teams, deliver strategic recommendations, highlight upsell opportunities, and drive long‑term renewals through exceptional

Qualifications

• Bachelor’s Degree with 4+ years of relevant media experience.
• Excellent written and verbal communication skills.
• Relevant custom, social-first branded content management experience required.
• Excellent attention to detail; strong organization skills are required.
• Self-starter who’s able to work without constant supervision.
• Creative thinker with a solution-based mentality (you will be the main contact for clients on each campaign).
• Familiarity with digital research, media sales and campaign analytics tools.

Responsibilities

• Own and manage the post-sale lifecycle for assigned campaigns, from kick-off to final wrap, ensuring seamless execution across all Betches Media platforms (social, video, podcasts, web, newsletters, and events).
• Serve as the primary point of contact for clients, maintaining day-to-day communication, managing expectations, and delivering exceptional service to ensure high levels of satisfaction and renewal potential.
• Collaborate cross-functionally with content, podcast, marketing, and production teams to ensure timely, high-quality delivery of all campaign assets.
• Develop and present comprehensive wrap reports, including delivery metrics, performance insights, and strategic recommendations for future campaigns.
• Proactively troubleshoot challenges and provide creative, solutions-oriented thinking to drive success for both the client and internal teams.
• Contribute to pre-sale ideation and planning for key custom campaign opportunities in partnership with the Sales, Marketing, and Creative teams.
• Build deep knowledge of client goals, industries, and campaign objectives to help drive renewals, upsells, and long-term partnership success.
• Collaborate with the sales team to refine internal processes, identify areas of improvement, and elevate the overall client experience.

Skills

Communication

Self-starter

Creative thinking

Attention to detail

Digital research

Campaign analytics tools

Education

Bachelor’s Degree

Job description

About Us

Betches Media is the ultimate digital media and lifestyle destination for women. As a pioneer in the humor and entertainment space, we’ve built a powerful platform that connects with over 250M fans across social media, podcasts, web, events, and e-commerce. Our funny, honest, and candid approach resonates with women globally, creating a one-of-a-kind community.

About Us

Betches Media is the ultimate digital media and lifestyle destination for women. As a pioneer in the humor and entertainment space, we’ve built a powerful platform that connects with over 250M fans across social media, podcasts, web, events, and e-commerce. Our funny, honest, and candid approach resonates with women globally, creating a one-of-a-kind community.

Now as a part of LBG Media, Betches is in an exciting new chapter, leveraging the global reach and innovation of our parent company to push the boundaries of creative media.

This is your opportunity to be at the forefront of shaping the future of Betches Media and propel the brand through its next phase of growth.

Description

Betches Media is looking for a dynamic and strategic Client Success Manager to join our growing Sales & Partnerships team. This individual will act as a key post-sale partner to clients, owning the execution and performance of their multi-platform campaigns from start to finish. With a strong focus on client satisfaction, retention, and renewal, this role requires someone who thrives in a fast-paced, creative environment and takes full ownership of the campaigns they manage.

As the main point of contact for clients after a deal closes, you will lead project management across digital, social, podcast, web, newsletter, and event-based campaigns. Your role will ensure that each campaign exceeds expectations—delivered on time, with quality execution, and clear performance insights. You will also provide strategic recommendations, identify upsell opportunities, and play a crucial role in driving return business through strong relationship management and a client-first mindset.

Roles & Responsibilities

• Own and manage the post-sale lifecycle for assigned campaigns, from kick-off to final wrap, ensuring seamless execution across all Betches Media platforms (social, video, podcasts, web, newsletters, and events).
• Serve as the primary point of contact for clients, maintaining day-to-day communication, managing expectations, and delivering exceptional service to ensure high levels of satisfaction and renewal potential.
• Collaborate cross-functionally with content, podcast, marketing, and production teams to ensure timely, high-quality delivery of all campaign assets.
• Develop and present comprehensive wrap reports, including delivery metrics, performance insights, and strategic recommendations for future campaigns.
• Proactively troubleshoot challenges and provide creative, solutions-oriented thinking to drive success for both the client and internal teams.
• Contribute to pre-sale ideation and planning for key custom campaign opportunities in partnership with the Sales, Marketing, and Creative teams.
• Build deep knowledge of client goals, industries, and campaign objectives to help drive renewals, upsells, and long-term partnership success.
• Collaborate with the sales team to refine internal processes, identify areas of improvement, and elevate the overall client experience.

Qualifications

• Bachelor’s Degree with 4+ years of relevant media experience
• Excellent written and verbal communication skills
• Relevant custom, social-first branded content management experience required
• Excellent attention to detail; strong organization skills are required
• Self-starter who’s able to work without constant supervision
• Creative thinker with a solution-based mentality (you will be the main contact for clients on each campaign)
• Familiarity with digital research, media sales and campaign analytics tools

Compensation

The expected annual base salary for this role is $$85,000 - $95,000. Years of experience, skills, and other factors such as location are considered when determining the salary offered. Total compensation and offer package will include the following perks below.

Learn more about our culture and perks

At Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities. We believe that true creativity and knowledge emerge when diversity and inclusion are fully embraced. We strive to create an workforce that reflects the diversity of our clients and our communities, recognizing that our journey towards excellence is ongoing. Together, we aim to foster an environment where everyone can contribute to and benefit from our shared success.

Our DEI+ Commitment

At Betches, we are committed to building a diverse and inclusive workplace that empowers talent from many different backgrounds, experiences, and identities. We believe that true creativity and knowledge emerge when diversity and inclusion are fully embraced. We strive to create an workforce that reflects the diversity of our clients and our communities, recognizing that our journey towards excellence is ongoing. Together, we aim to foster an environment where everyone can contribute to and benefit from our shared success.