Client Success Manager On Site Scottsdale

Helloflare; Scottsdale (AZ); Presencial; USD 65 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plans

Unlimited PTO

Resumo da oferta

Flare is seeking a Customer Success Manager in Scottsdale, AZ to lead client experiences through family law matters. You will own relationships, guide case progression, and partner with attorneys to anticipate needs and drive growth.

This role requires independent judgment, empathy in escalations, and a proactive, tech-forward approach to workflows. You will collaborate with internal teams, conduct regular case reviews, and communicate updates to clients and attorneys, ensuring timely, smooth

Qualificações

• 1–2+ years in a client-facing role with ownership of outcomes.
• Strong ownership mindset and initiative in fast-paced settings.
• Customer-focused, proactive and empathetic in communication.
• Creative problem-solving with ability to navigate obstacles.
• Proven relationship-building with clients and attorneys.
• Thrives in high-volume environments with solid time management.
• Tech-savvy and open to AI/tools in workflows.
• Data-driven mindset with a focus on metrics and outcomes.
• Excellent written and verbal communication.
• Collaborative attitude and team-oriented approach.

Responsabilidades

• Own case progression from intake to resolution and drive momentum.
• Conduct regular case reviews with attorneys and ensure deadlines are met.
• Provide updates to clients and attorneys, gathering information as needed.
• Identify legal workflow needs and manage drafting, filings, and research.
• Prioritize bottlenecks and propose process improvements.
• Support attorneys as a strategic partner to enable growth.
• Spot repeat business opportunities and advocate for clients.
• Collaborate with internal teams to push cases forward.
• Track and report client success metrics to leadership.

Conhecimentos

1-2+ years experience

Ownership mindset

Client-obsessed

Creative problem-solver

Relationship builder

High-volume environment

Tech-forward

Data-driven

Excellent communicator

Collaborative team player

Descrição da oferta de emprego

Overview

Are you a proactive, tech-savvy, client-obsessed professional who wants to redefine what it means to support clients and attorneys? Do you thrive in fast-paced environments and enjoy solving complex problems creatively? Then this is the role for you.

As a Customer Success Manager at Flare, you'll be the strategic driver of client experience and case progression — leading clients through family law matters and ensuring cases move smoothly and efficiently. You'll own the client relationship, resolve escalations with empathy, and partner closely with attorneys to anticipate needs, maximize capacity, and drive growth. This role requires exercising independent judgment in managing client relationships, case workflows, and operational improvements.

What You'll Do

• Own case progression from intake to resolution, driving case momentum and using discretion to determine next steps, engaging attorneys at key decision points and when legal input is required.
• Conduct regular case reviews with attorneys to ensure deadlines are met and cases are on track.
• Communicate consistently with clients and attorneys to provide updates, gather information, and keep everyone informed — anticipating issues before they arise.
• Identify legal workflow needs and ensure drafting, filing, and legal research are executed efficiently. Exercise judgment in prioritizing and anticipating what is needed for the case, drafting and managing case documents and filings for attorney review, and researching case-related information and law to support attorney strategy and case progression.
• Identify and resolve bottlenecks or obstacles creatively, ensuring cases move efficiently and recommending process improvements.
• Support attorneys as a strategic partner by anticipating their needs, enabling them to take on more business and drive growth.
• Spot repeat business opportunities and advocate for clients while supporting attorneys' goals.
• Collaborate with internal teams to push client cases forward and improve operational efficiency.
• Track and report on client success metrics to inform and advise leadership decisions.

Must-Haves

• 1-2+ years of experience in a client-facing role (customer success, case management, client services, or similar) — you've owned relationships and outcomes, not just tasks.
• Strong ownership mindset — you dive in, take initiative, and push cases forward without waiting for direction.
• Client-obsessed and always trying to stay one step ahead — you're energized by supporting people, proactively solving problems, and delivering a smooth and empathetic experience.
• Creative problem-solver — you view obstacles as challenges to overcome and opportunities to innovate.
• Relationship builder — you earn trust with clients and attorneys while providing proactive support.
• Thrives in high-volume, fast-paced environments with excellent time management and prioritization skills.
• Tech-forward — comfortable adopting new tools and integrating AI or other platforms into your workflows.
• Metric-driven and competitive — excited to analyze data, influence outcomes, and report on client experience metrics.
• Excellent communicator — written and verbal, adaptable between professional and approachable tones.
• Collaborative team player — willing to help teammates, share knowledge, and contribute to a positive culture.

Nice-to-Haves

• Legal experience in filings, court procedures, or family law.
• Law firm or Legal Admin/Paralegal experience.
• Bilingual (English/Spanish).

Why Flare

• The chance to own client experience and case progression at a legaltech company driving real outcomes for a growing client base.
• Build and improve the processes behind some of the most complicated — and human — moments in people's lives.
• A diverse, collaborative culture with real opportunities for growth as the team scales.
• Comprehensive benefits, including health insurance, retirement plans, and unlimited paid time off.
• A well-funded startup backed by top-tier investors, with big plans to become the largest legal care company in the world.

Join our team and become a key contributor to how we deliver exceptional legal experiences to our clients.

Flare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.