Client Success Manager

Abbott (abbottcareers2 board); Overland Park (KS); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

Free medical coverage (HIP PPO)

Excellent retirement savings plan

Tuition reimbursement

FreeU education benefit

Diversity and inclusion awards

Job summary

Abbott is seeking a Client Success Manager in Kansas to build and expand relationships with national accounts, driving retention, product adoption, and growth. You will serve as a trusted advisor, delivering strategic support, training, and data-driven insights to customers.

You’ll collaborate with operations, sales, finance, and support teams, analyze performance data, and travel up to 30% to strengthen partnerships and achieve business objectives.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 3+ years of account management, customer success, or related experience.
• Experience managing relationships across phone, email, virtual, and in-person channels.
• Experience analyzing business data and presenting findings to stakeholders.
• Ability to travel up to 30%.

Responsibilities

• Manage relationships with strategic national accounts to drive satisfaction, retention, and revenue.
• Serve as the primary contact for client issues, coordinating cross-functional solutions.
• Analyze account performance and usage data to identify trends and opportunities.
• Deliver customer training programs to drive adoption of eScreen products and services.
• Partner with the sales team to expand business and utilization across accounts.
• Review activity and provide meaningful insights and recommendations to customers.
• Support billing inquiries with internal teams.
• Maintain accurate account documentation in CRM systems.
• Travel to client locations as needed to strengthen relationships.

Skills

Account management

Customer success

CRM

Data analysis

Cross-functional

Travel readiness

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Excel

Job description

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Client Success Manager within our Toxicology division based out of Kansas and this is an onsite role.

Abbott Diagnostics helps healthcare providers make better treatment decisions through rapid, accurate diagnostic testing technologies that improve patient care and support healthier lives. As the Client Success Manager, you'll build and expand relationships with key national accounts while driving client retention, product adoption, and business growth. You'll serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights.

What You'll Work On

• Manage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.
• Serve as the primary point of contact for client issues, coordinating solutions across operations, sales, finance, and support teams.
• Analyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.
• Deliver customer training programs that support successful adoption and ongoing use of eScreen products and services.
• Partner with the sales team to expand existing business and increase utilization across assigned accounts.
• Review account activity and business performance, providing customers with meaningful insight and recommendations.
• Support resolution of billing and payment-related inquiries in partnership with internal stakeholders.
• Maintain accurate account documentation and activity tracking within CRM and reporting systems.
• Travel to customer locations as needed to strengthen relationships and support business objectives.

Required Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• 3+ years of experience in account management, customer success, client services, or customer relationship management.
• Experience managing customer relationships across phone, email, virtual, and in-person channels.
• Experience analyzing business or customer data and presenting findings to stakeholders.
• Ability to travel up to 30%.
• Ability to support occasional early morning or evening business needs.

Preferred Qualifications

• Experience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.
• Experience managing large national or strategic customer accounts.
• Knowledge of Abbott eScreen products and software applications.
• Experience using CRM platforms and Microsoft Office applications, including Excel.
• Experience delivering customer training and onboarding programs.
• Experience managing customer escalations and partnering across multiple business functions to resolve issues.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at abbott.com , on LinkedIn at https://www.linkedin.com/company/abbott-/ , and on Facebook at https://www.facebook.com/AbbottCareers .

The base pay for this position is $61,300.00 - $122,700.00 In specific locations, the pay range may vary from the range posted.

JOB FAMILY:

Sales Force

DIVISION:

TOX ARDx Toxicology

LOCATION:

United States > Overland Park : 6300 Sprint Parkway

WORK SHIFT:

Standard

TRAVEL:

Yes, 15 % of the Time

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

Abbott is an Equal Opportunity Empl