Client Success Manager

Abbott; Overland Park (KS); On-site; USD 61,000 - 123,000; Full time

Benefits offered by this job

HIP PPO medical plan

Excellent retirement plan with high-em

Tuition reimbursement

FreeU education benefit

Job summary

Abbott Diagnostics seeks a Client Success Manager in Kansas, onsite in Overland Park, to build and grow relationships with national accounts, driving retention, product adoption, and business expansion.

You will train customers on eScreen solutions, analyze account performance, and coordinate with cross-functional teams to deliver insights and value. Occasional travel and early/late coverage may be required.

Qualifications

• Bachelor’s degree or equivalent education/experience.
• 3+ years in account management, customer success, or related roles.
• Experience managing relationships across phone, email, virtual and in-person channels.
• Ability to travel up to 30%.
• Ability to support occasional early morning or evening business needs.

Responsibilities

• Manage strategic national accounts to drive customer satisfaction, retention, and revenue growth.
• Serve as primary contact for client issues across operations, sales, finance, and support teams.
• Analyze account performance and identify trends and opportunities for improvement.
• Deliver customer training programs that support successful adoption of eScreen products and services.
• Partner with the sales team to expand existing business across assigned accounts.
• Review account activity and provide customers with insights and recommendations.
• Support resolution of billing and payment-related inquiries with internal stakeholders.
• Maintain accurate account documentation and activity tracking in CRM and reporting systems.
• Travel to customer locations as needed to strengthen relationships.

Skills

Account management

Customer success

Relationship management

Data analysis

Travel readiness

Education

Bachelor's degree

Tools

CRM platforms

Excel

Microsoft Office

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Client Success Manager within our Toxicology division based out of Kansas and this is an onsite role. Abbott Diagnostics helps healthcare providers make better treatment decisions through rapid, accurate diagnostic testing technologies that improve patient care and support healthier lives. As the Client Success Manager, you’ll build and expand relationships with key national accounts while driving client retention, product adoption, and business growth. You’ll serve as a trusted advisor to customers by providing strategic support, training, and data-driven insights.

What You’ll Work On

• Manage relationships with strategic national accounts to drive customer satisfaction, retention, and revenue growth.
• Serve as the primary point of contact for client issues, coordinating solutions across operations, sales, finance, and support teams.
• Analyze account performance and utilization data to identify trends, opportunities, and recommendations for improvement.
• Deliver customer training programs that support successful adoption and ongoing use of eScreen products and services.
• Partner with the sales team to expand existing business and increase utilization across assigned accounts.
• Review account activity and business performance, providing customers with meaningful insights and recommendations.
• Support resolution of billing and payment-related inquiries in partnership with internal stakeholders.
• Maintain accurate account documentation and activity tracking within CRM and reporting systems.
• Travel to customer locations as needed to strengthen relationships and support business objectives.

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• 3+ years of experience in account management, customer success, client services, or customer relationship management.
• Experience managing customer relationships across phone, email, virtual, and in-person channels.
• Experience analyzing business or customer data and presenting findings to stakeholders.
• Ability to travel up to 30%.
• Ability to support occasional early morning or evening business needs.

Preferred Qualifications

• Experience in occupational health, toxicology, drug testing, healthcare diagnostics, or a related industry.
• Experience managing large national or strategic customer accounts.
• Knowledge of Abbott eScreen products and software applications.
• Experience using CRM platforms and Microsoft Office applications, including Excel.
• Experience delivering customer training and onboarding programs.
• Experience managing customer escalations and partnering across multiple business functions to resolve issues.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: https://abbottbenefits.com/

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.

JOB FAMILY

Sales Force

DIVISION: TOX ARDx Toxicology

LOCATION: United States > Overland Park : 6300 Sprint Parkway

ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 15 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)

The base pay for this position is $61,300.00 – $122,700.00 In specific locations, the pay range may vary from the range posted.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.