Occupational Health Team Lead

Thornton Tomasetti; Kansas City (MO); Sur place; USD 28 000 - 56 000; Plein temps

Avantages offerts par ce poste

Career development

Free medical coverage

Retirement plan

Tuition reimbursement

Diversity recognition

Diversity recognition

Résumé du poste

Abbott is seeking an Occupational Health Team Lead for the Toxicology division based in Kansas City, MO. This onsite role leads coordinators and data-entry staff, driving quality, productivity, and client satisfaction.

You will train staff, manage workloads, and escalate issues while partnering with management on process improvements and cross-functional initiatives. A strong background in healthcare operations or customer support is required.

Qualifications

• High School diploma or equivalent.
• Ability to cross-train across Occupational Health department functions within 30 days.
• Experience coordinating work or providing operational guidance in a customer support, healthcare operations, or administrative environment.

Responsabilités

• Provide day-to-day leadership, coaching, and direction for Occupational Health Coordinators and Data Entry Representatives.
• Serve as the subject matter expert for departmental procedures, ensuring work is completed accurately and consistently.
• Train and onboard new team members, monitor progress, and provide ongoing performance feedback.
• Assign and prioritize work to support service levels, quality standards, and operational goals.
• Act as the first point of escalation for clinic account issues, coordinating resolution and communicating outcomes to clients.
• Partner with management to identify process gaps, operational risks, and opportunities for continuous improvement.
• Monitor team productivity, documentation quality, and follow-up activities to ensure timely issue resolution.
• Identify backlog trends and workflow challenges, providing recommendations to improve efficiency.
• Document, track, and elevate unresolved concerns to management as appropriate.
• Participate in client calls and support efforts to address service-related questions and concerns.
• Support cross-functional initiatives and other departmental projects as assigned.

Connaissances

Coordinating work

Training others

Operational guidance

Customer support experience

Customer support

Formation

High School diploma or equivalent

Bachelor’s degree

Description du poste

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION

Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.

Benefits

• Career development with an international company where you can grow the career you dream of.
• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

We have an opportunity for the role of Occupational Health Team Lead within our Toxicology division based out of Kansas City, MO and this is an onsite role. Abbott Toxicology is a leading provider of drug and alcohol testing solutions, helping employers, laboratories, and government agencies promote safer workplaces and communities through innovative screening products and services. As the Occupational Health Team Lead, you’ll have the chance to lead and develop a team supporting occupational health service events, clinic follow-up activities, and data management processes. You'll serve as the primary escalation point for operational issues while helping drive quality, productivity, and service excellence.

What You’ll Work On

• Provide day-to-day leadership, coaching, and direction for Occupational Health Coordinators and Data Entry Representatives supporting occupational health service events.
• Serve as the subject matter expert for departmental procedures, ensuring work is completed accurately and consistently.
• Train and onboard new team members, monitor progress, and provide ongoing performance feedback.
• Assign and prioritize work to support service levels, quality standards, and operational goals.
• Act as the first point of escalation for clinic account issues, coordinating resolution and communicating outcomes to clients.
• Partner with management to identify process gaps, operational risks, and opportunities for continuous improvement.
• Monitor team productivity, documentation quality, and follow-up activities to ensure timely issue resolution.
• Identify backlog trends and workflow challenges, providing recommendations to improve efficiency.
• Document, track, and elevate unresolved concerns to management as appropriate.
• Participate in client calls and support efforts to address service-related questions and concerns.
• Support cross-functional initiatives and other departmental projects as assigned.

Required Qualifications

• High School diploma or equivalent.
• Ability to successfully perform the essential functions of both the Occupational Health Coordinator and Data Entry Representative roles.
• Ability to complete cross-training across all Occupational Health department functions within 30 days of assuming the Team Lead role.
• Demonstrated experience coordinating work, training others, or providing operational guidance within a customer support, healthcare operations, or administrative environment.

Preferred Qualifications

• Bachelor’s degree from an accredited college or university.
• Experience leading, mentoring, or training team members in an operations or service environment.
• Experience handling escalated customer, clinic, or account-related issues through resolution.
• Experience monitoring team performance, workloads, and operational metrics.
• Ability to quickly learn new systems, processes, and regulatory requirements.
• Proven ability to work independently, prioritize competing responsibilities, and drive results.

Job Details

• JOB FAMILY: Customer Service
• DIVISION: TOX ARDx Toxicology
• LOCATION: United States > Kansas City : 8140 Ward Parkway
• ADDITIONAL LOCATIONS:
• WORK SHIFT: Standard
• TRAVEL: No
• MEDICAL SURVEILLANCE: No
• SIGNIFICANT WORK ACTIVITIES: Keyboard use (greater or equal to 50% of the workday)

Compensation

The base pay for this position is $20.50 – $41.00/hour In specific locations, the pay range may vary from the range posted.

Equal Opportunity

Abbott is an Equal Opportunity Employer, committed to employee diversity.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

Abbott welcomes and encourages diversity in our workforce.

Abbott is an Equal Opportunity Employer, committed to employee diversity.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

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Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.