Client Success Manager

Tyler Technologies, Inc.; Nashville (TN); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a Client Success Manager to manage relationships with municipal court clients ensuring their needs are met and issues are resolved. The ideal candidate will have excellent interpersonal skills and experience in customer service, particularly in municipal or local government contexts. Responsibilities include coordinating resources, conducting check-ins, and documenting best practices to enhance client satisfaction. This role involves travel and requires a BS/BA degree or equivalent experience.

Qualifications

• 2–4 years of customer service/success experience, ideally with municipal courts or local government agencies.
• Ability to maintain composure under pressure.
• Proven problem-solving abilities and organizational skills.

Responsibilities

• Proactively manage relationships with assigned municipal court clients.
• Coordinate resources to efficiently resolve client issues.
• Conduct regular check-ins to address concerns and drive issue resolution.

Skills

Communication

Account Management

Analytical Skills

Project Management

Process Improvement

Customer Service

Education

BS/BA degree in a related field or equivalent experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Client Success Manager

The Client Success Manager is responsible for proactive relationship management with an assigned client base of municipal courts, ensuring continuous improvement goals are met, critical issues are addressed, and exceptional service is delivered throughout the client lifecycle. The ideal candidate is a driven professional with a proactive, positive “get it done” attitude and a diverse mix of skills in communication, account management, analytics, project management, process improvement, and customer service. Experience working with municipal courts or local government agencies is highly preferred.

Responsibilities

• Proactively communicate and collaborate with assigned municipal court clients to understand and analyze their needs, current statuses, and any ongoing challenges, ensuring alignment with their operational and strategic goals.
• Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to efficiently resolve client issues and support court-specific needs.
• Demonstrate agility in decision‑making, incorporating new information quickly and keeping relevant stakeholders informed of rapidly occurring developments.
• Conduct regular check‑ins (weekly, bi‑weekly, or monthly based on client needs) to address concerns, provide updates, and drive issue resolution.
• Collaborate with internal teams to ensure seamless communication and coordination before, during, and after client visits and user group meetings, with a focus on the municipal court environment.
• Manage post‑visit activities, including documentation and follow‑ups, ensuring municipal courts receive timely and relevant support.
• Maintain accurate records and reports for expenses, client attendance, and other relevant metrics.
• Simultaneously engage in multiple initiatives, prioritizing tasks to best serve the needs of municipal court clients.
• Align with Product Owners and meet regularly to stay informed on product roadmaps, with an emphasis on features that benefit municipal court operations.
• Document and advise clients on operational best practices tailored to the unique requirements of municipal courts.
• Perform other client success tasks as needed to support the overall success of the department.
• Represent Tyler Technologies positively, both internally and within the local government communities served.

Qualifications

• Up to 20% travel, primarily to municipal court sites and related events.
• An entrepreneurial spirit and a proactive, solutions‑oriented mindset.
• Excellent planning and organizational skills, with strong follow‑through to ensure task completion.
• Proven problem‑solving abilities and composure in high‑pressure situations, particularly within the public sector.
• Self‑motivated and capable of working independently or as part of a team.
• Outstanding interpersonal skills, including verbal and written communication, teamwork, and customer service.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess the urgency of client issues and prioritize accordingly, considering the specific needs of municipal courts.
• Maintain composure under pressure while working effectively both independently and collaboratively.
• BS/BA degree in a related field or equivalent experience.
• 2–4 years of customer service/success experience, ideally with municipal courts, local government agencies, or ERP systems designed for court operations.

Location

Lubbock, Texas | Oklahoma City, Oklahoma | Nashville, Tennessee | Kansas City, Kansas | Plano, Texas

Travel

25–50%

Background Check

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.

Equal Opportunity Employer

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.