Client Success Manager

Tyler Technologies; North Logan (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Tyler Technologies is seeking a Client Success Manager to drive post‑implementation client success, adoption, and retention. You will serve as the primary strategic contact after go‑live, partnering with clients to maximize value and lead business reviews with cross‑functional teams.

Responsibilities include maintaining executive relationships, developing success plans, and ensuring ongoing health through proactive communication, reviews, and SLA‑aligned support.

Qualifications

• College degree required.
• Prior software implementation experience preferred.
• CSM/product experience beneficial.
• Strong communication skills essential.
• Patience and time management important.
• Public speaking/presentation abilities valued.
• Willingness to learn and adapt to clients' needs.
• Ability to research complex processes.

Responsibilities

• Develop and maintain excellent relationships with assigned clients at the highest levels.
• Collaborate with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to craft a post-implementation vision.
• Measure and report on client health.
• Develop client success plans to improve adoption and close gaps for features.
• Maintain regular communication and conduct periodic site visits.
• Advise clients on best practices and document learnings.
• Serve as a primary contact for client escalations.
• Promote satisfaction and loyalty by understanding critical business issues and delivering value.

Skills

Relationship building

Communication skills

Time management

Willingness to learn

Presentation/public speaking

Patience

Education

Bachelor's degree

Job description

Client Success Manager

The Client Success Manager is responsible for driving post-implementation client success, satisfaction, adoption, and retention. Serving as the primary strategic contact after go‑live, this role partners with clients to maximize the value of Tyler solutions, proactively address challenges, promote best practices, and ensure long‑term client health through ongoing relationship management, business reviews, and cross‑functional collaboration.

Client Success Managers are considered product experts and connect the product/sales/engineer teams to the client. They are expected to build rapport and work with clients to understand their wants/needs and identify solutions to difficult problems.

Location

North Logan, Utah

Travel

0-5%

Responsibilities

• Develop and maintain an excellent relationship with assigned clients at the highest levels.
• Work with Product Owners/Managers, Regional Sales Directors, and Implementation Managers to develop a post‑implementation vision for clients.
• Measure and report regularly on client health.
• Develop client success plans to identify areas of improvement and reduce the consumption gap for features.
• Maintain regular communication and conduct periodic site visits.
• Document and advise clients on best practices.
• Serve as a point of contact for client escalations.
• Promote client satisfaction and loyalty by demonstrating an understanding of their critical business issues and delivering services that help meet their business objectives.
• Coordinate with Support Managers to conduct periodic reviews, including configuration auditing, state reporting verification, system health check, data backup and recovery review, and SLA compliance.
• Manage highly complex and strategic accounts without missing deadlines or client commitments.
• Demonstrate extensive latitude for independent judgment and decision‑making.
• Incorporate new information, make quick decisions, and keep the appropriate people informed of rapid developments.
• Achieve results without having direct control of resources.
• Build rapport with executive‑level clients and employees while actively influencing events and negotiating differences to achieve project goals.
• Identify key influencers and decision‑makers such as Chief Information Officers, IT Directors, Finance Directors, Clerk of Court, City/County Clerk, Assessors, Development Directors, Police Chief, etc.
• Understand contract terms for the client.
• Collaborate with client and/or Tyler resources to solve complex business issues.
• Demonstrate product expertise.

Qualifications

• College degree.
• Prior software implementation experience.
• CSM/product experience.
• Strong communication skills.
• Patience.
• Presentation/public speaking abilities.
• Time management/organization.
• Willingness to learn.
• Ability to research complex processes.

Tyler Technologies is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.