Client Success Training Specialist

Tyler Technologies, Inc.; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits

Health and financial wellness support

Job summary

A leading technology firm is looking for a Client Success Training Specialist to empower municipal justice clients through effective training and support. In this role, the specialist will deliver training sessions, assist with client escalations, and create relevant educational content. Candidates should possess strong communication skills, problem-solving abilities, and the capacity to manage tasks in high-pressure environments. Travel up to 20% to municipal sites may be required. Competitive benefits are offered to support employee well-being.

Qualifications

• Entrepreneurial mindset with a proactive, solution-driven approach.
• Exceptional interpersonal, verbal, and written communication skills.
• Ability to assess urgency and prioritize effectively.
• Proven problem solving abilities and composure in high pressure or public sector environments.
• Self motivated, adaptable, and effective working both independently and collaboratively.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.
• Steady, professional demeanor under pressure.

Responsibilities

• Deliver training sessions for MJ 10 and cloud clients.
• Assist with client escalations.
• Create documentation and how-to videos.
• Partner with various teams for technical expertise.
• Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.
• Maintain and update the online curriculum to reflect current product functionality and best practices.
• Develop and lead MJ10/cloud Virtual Learning Labs.
• Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.
• Support professional services consultants to ensure seamless client experiences and successful project execution.

Skills

Problem solving

Communication

Planning and organization

Proficiency in Microsoft Word, Excel, and PowerPoint

Adaptability

Interpersonal communication

Microsoft Word

Microsoft Excel

PowerPoint

Ability to prioritize

Professional demeanor under pressure

Job description

Client Success Training Specialist

The Client Success Training Specialist plays a key role in empowering our Municipal Justice (MJ) version 10 and cloud clients through effective training, guidance, and ongoing support. We’re looking for a proactive, solutions‑oriented professional with strong communication skills, a “get it done” mindset, and experience in municipal courts or local government environments.

Location

Lubbock, Texas | Dallas, Texas | Plano, Texas | Oklahoma City, Oklahoma | Kansas City, Kansas

Travel

10-25%

Responsibilities

• Deliver training sessions for MJ 10 and cloud clients (both in person and virtual).
• Assist with client escalations to ensure timely and effective resolution.
• Attend and help facilitate User Group Meetings (UGMs).
• Participate in internal and external trainings to stay prepared for evolving client needs.
• Create clear, relevant content for MJ10/cloud processes, including written documentation and how to videos.
• Maintain and update the online curriculum to reflect current product functionality and best practices.
• Develop and lead MJ10/cloud Virtual Learning Labs.
• Partner with developers, product teams, support, sales, and technical services when deeper technical expertise is required.
• Support professional services consultants to ensure seamless client experiences and successful project execution.

Qualifications

• Ability to travel up to 20%, primarily to municipal court sites and related events.
• Entrepreneurial mindset with a proactive, solution driven approach.
• Strong planning and organizational skills with consistent follow through.
• Proven problem solving abilities and composure in high pressure or public sector environments.
• Self motivated, adaptable, and effective working both independently and collaboratively.
• Exceptional interpersonal, verbal, and written communication skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to assess urgency, prioritize effectively, and respond to the unique needs of municipal courts.
• Steady, professional demeanor under pressure.

Taking Care of You & Your Family

Your health and well-being are important to us. That’s why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

EEO & Accommodation Statement

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [e-mail] or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.