Client Success Manager

Array; Little Canada (MN); Remote; USD 80,000 - 110,000; Full time

Job summary

Array is a remote-first fintech platform seeking a Client Success Manager to manage a portfolio of high-value accounts, drive ARR growth, and partner with product, marketing, and deployment teams. You will own client success from deployment through renewal and expansion, leveraging AI to accelerate outcomes.

The ideal candidate has 3+ years in B2B client success, a track record of expanding strategic relationships in finance, and an entrepreneurial mindset focused on outcomes.

Qualifications

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and driving $5M+ ARR.
• Proven track record of managing and expanding high-impact, strategic relationships in finance/FinTech sectors.
• Entrepreneurial mindset and ownership of account success.
• Knowledge of the financial industry and AI-driven acceleration mindset.

Responsibilities

• Manage and grow a portfolio of high-value accounts, tailoring strategies to client objectives.
• Own clients through deployment, launch, optimization, renewal and expansion.
• Proactively solve problems and anticipate client needs.
• Identify and lead growth opportunities, including expanding Array products.
• Collaborate cross-functionally with Product, Marketing and Deployment.
• Stay informed on industry trends, regulatory changes, and market dynamics.
• Leverage AI tools to accelerate work and delivery.

Skills

Client Success

B2B

Strategic accounts

Account growth

Cross-functional

Job description

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals. As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users. As a Client Success Manager at Array, you will create an unparalleled client experience by providing strategic partnership and tailored solutions for their book of accounts.

You will:

• Manage and grow a portfolio of high-value accounts, focusing on understanding their business objectives and challenges, developing a tailored strategy, and executing to help achieve their goals.
• Take ownership of your clients throughout all phases of their relationship with Array, including deployment, launch, ongoing optimization, and ultimately expansion and renewal.
• Proactively problem solve for your clients by resolving or anticipating issues
• Identify, pursue, and lead complex growth opportunities based on strong previous performance and client relationships, including expansion into additional Array products.
• Work cross-functionally with Product, Marketing, and Deployment teams to develop and deliver customized solutions that align with each client's growth goals.
• Maintain an in-depth understanding of industry trends, regulatory changes, and market dynamics, positioning Array as a knowledgeable and trusted partner.
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought.

You have:

• 3+ years of experience in B2B Client Success roles, owning a book of strategic accounts and being responsible for client health, retention and revenue growth in the ballpark of $5+ million in ARR.
• A proven track record of managing and expanding high-impact, strategic relationships, preferably within the financial sector.
• Exceptional interpersonal skills with a track record of growing and retaining and growing accounts via excellent client service.
• An entrepreneurial mindset and a willingness to take ownership of the success of your accounts.
• Knowledge of the financial industry and an understanding of the unique growth opportunities and challenges facing financial institutions, Fintechs, and Credit Services Organizations is a plus!
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do.

Pay Transparency: $80,000+ for base salary, depending on experience.

Expected interview process:

Recruiter Conversation - Hiring Manager Interview - Loop round.

Expected onboarding process:

Onboarding at Array is active, not passive: new hires spend their first two weeks building fluency in our products, customers, and value proposition, and are expected to pass scored assessments before beginning role-specific work. Success means meeting defined performance standards through a six-month evaluation period — with continuous feedback and ongoing accountability as core parts of working at Array.