Account Manager

Array; United States; Remote; USD 108,000 - 132,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Unlimited PTO and sick leave + 14公司hol

100% 401k match up to 4%

Parental leave

Desk setup subsidy

Wifi/cell phone stipend

Summer Fridays

Commuter benefits

Job summary

Array is a remote-first fintech platform delivering credit and identity monitoring tools and a digital ads marketplace. We manage a portfolio of clients, identifying opportunities within existing accounts to hit growth targets and renewals, while collaborating with cross-functional teams to ensure client success.

We value strong communication, strategic thinking, and the ability to translate client needs into tailored solutions across our product suite.

Qualifications

• 5+ years in B2B2C/B2B Account Management with a proven track record of meeting or exceeding sales targets.
• Ability to identify and pursue opportunities within existing accounts to drive revenue growth.
• Strong communication, relationship-building and negotiation skills.

Responsibilities

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products to maximize revenue.
• Develop and nurture long-term relationships with key clients through regular communication and understanding of client goals.
• Understand Array's value propositions and product use cases to lead client conversations with confidence.
• Maintain detailed CRM records including client roadmap, planning cycles, org chart, and key contacts.
• Coordinate with Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure a seamless client experience.

Skills

B2B/B2B2C Account Management

Sales targets achievement

CRM systems

Communication skills

Time management

Tools

CRM platforms (Salesforce etc.)

Job description

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API. Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we're focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

As part of Array's continued growth, we're building our our Account Management team. AMs at Array are responsible for managing a portfolio of clients, identifying new business opportunities within existing accounts to achieve new product sales targets, building and maintaining strong client relationships and managing client renewals to ensure long term partnership.

AMs will work collaboratively with Customer Success Managers, Sales AEs, Product, Engineering, Marketing, Finance and leadership to hit growth targets by driving wider adoption of Array's products.

You will:

• Identify and pursue new sales opportunities within existing accounts, upselling and cross-selling products or services to maximize revenue generation and hit sales targets
• Develop and nurture long-term relationships with key clients through regular communication, proactive outreach, and deep understanding of the clients goals
• Develop a very strong understanding of Array's value propositions and become fluent with key product use cases and applications
• Establish detailed CRM level understanding of clients in your portfolio e.g. client roadmap & planning cycles, client org chart, key roles & responsibilities etc
• Become a trusted escalation point for clients to help manage key situations, overcome critical challenges and ensure success of collaborative client projects
• Manage renewal cycles / contract negotiation by successfully balancing the needs of both the client and Array
• Understand client needs and pain points, tailoring solutions to meet their specific requirements.
• Generate sales reports, analyze customer data, and identify trends to inform strategic decisions.
• Work closely with internal teams like Customer Success, Sales, Product, Engineering, Marketing and Finance to ensure seamless client experience and successful outcomes.

You have:

• 5+ years of experience in B2B2C/B2B Account Management
• A proven track record of meeting and exceeding sales/growth targets
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of sales cycles
• Proven ability to build relationships and manage customer expectations
• Problem-solving and analytical skills to identify and address client challenges
• Strong organizational and time management skills to prioritize tasks and meet deadlines
• Proficiency in CRM systems to manage client data and track sales activity
• Knowledge of the financial and consumer cybersecurity industries and a passion for understanding the unique growth opportunities and challenges facing financial institutions, Fintechs, consumer cybersecurity and Credit Services Organizations is a plus!

Pay Transparency: $120,000 + for base salary, depending on experience, this role will also have a commission structure. Full time employee compensation includes an Incentive Stock Option (ISO) grant, subject to Board approval.

Expected interview process: Recruiter Conversation - Hiring Manager Interview - Loop round: How We Work Interview, Meet other members of the growth team.

Array Offers All Full Time Employees the following Benefits and Perks:

• Full medical, dental, and vision, premiums covered at 100% for full-time employees and 70% for dependents
• Unlimited PTO and sick leave + 14 company holidays to encourage a healthy work-life blend
• 100% 401k match up to 4% with immediate vesting
• Generous and competitive parental leave for all parents
• $1,000 desk setup subsidy to set-up your unique remote office
• $100/month to subsidize wifi/cell phone expenses
• Summer Fridays (half-day Fridays) typically from late May to the end of August
• Commuter benefits for those who choose to go into our New York City or San Francisco office spaces

We are proud to be an equal opportunity workplace; we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Array will provide reasonable accommodations to qualified applicants - if you need an accommodation to participate in the application or interview process, please email [e-mail] to make your request.

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