Client Success Manager

OPOC.us; Columbus (OH); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Vision insurance

Company paid life insurance

8 paid holidays plus generous paid PTO

TelAssurance telemedicine and Rx

Onsite gym and health coaching

Career growth opportunities

Job summary

OPOC.us is seeking a positive and energetic Client Success Manager to join the EmployerCARE team in Columbus, OH. The role focuses on understanding and satisfying client needs, building strong relationships, and leading strategic planning while ensuring day-to-day compliance and workflow are handled proactively.

The successful candidate will leverage excellent verbal and written communication to articulate value, collaborate with internal teams, and advocate for clients to enhance the buyer

Qualifications

• Must currently possess or be able to obtain Ohio Health and Life licensing.
• Experience in Account Management, Business Development, Relationship Management or Customer Success.
• Ability to build relationships with clients based on trust and respect.
• Collaborate with internal departments to fulfill client needs.
• Strong data analysis to learn consumer behavior.
• Attention to detail and accurate record-keeping.
• Maintain updated knowledge of company products and services.
• Proactive problem solving to improve processes and prevent issues.
• Knowledge of industry trends.
• Act as a client advocate to improve buyer experience.

Responsibilities

• Ensure client needs are understood and satisfied.
• Lead multiyear strategic planning for clients.
• Manage day-to-day compliance and workflow of the client business.
• Use strong communication to explain value of offerings.

Skills

Relationship management

Account management

Data analysis

Communication

Problem solving

Attention to detail

Industry knowledge

Client advocacy

Strategic planning

License readiness

Education

Bachelor's degree

Job description

Job Description

We are looking for a positive and energetic Client Success Manager with a dedicated sense of responsibility to join the EmployerCARE team. The primary responsibility of this role is to ensure that client needs are understood and satisfied. Ideal candidates will have the ability to build and manage client relationships, lead multiyear strategic planning, and maintain a proactive approach with managing the day-to-day compliance and workflow of the client business. To be successful in this role, candidates must be committed to ensuring that company offerings meet the individual needs of the client as well as using excellent verbal and written communication skills to understand client needs and explain value.

Requirements

• REQUIRED: Must currently posses or ability to obtain appropriate licensing, including Ohio Health and Life.
• Preferred: proven experience in Account Management, Business Development, Relationship Management, Customer Success or similar.
• Ability to build relationships with clients based on trust and respect.
• Skilled at collaborating with internal departments to facilitate client need fulfillment.
• Great critical thinking skills and experience collecting and analyzing data to learn more about consumer behavior.
• Attention to detail and skilled at keeping accurate records and account notes.
• Maintain updated knowledge of company products and services.
• Excellent problem-solving skills and the ability to proactively manage complaints and prevent additional issues by improving processes.
• Knowledgeable of industry trends.
• Commitment to acting as a client advocate with a focus on improving the buyer experience.

Successful Profile Of Our Highest Performing Team Members

• Recent college/ graduate school graduates who are outgoing, sociable, and skilled in all forms of communication.
• Experienced account managers with proven experience managing a book of business, no preferred industry.
• Seasoned hospitality industry employees.

Benefits

• 401K with company matching.
• Medical insurance
• Dental insurance
• Vision insurance
• Company paid life insurance.
• 8 paid holidays plus generous paid time off.
• Company paid TelAssurance, a wellness benefit that offers unlimited telemedicine and a robust Rx program.
• Onsite gym and health coaching
• And most of all, the opportunity to grow and develop in a supportive and positive work environment!

Our Growth Opportunities

At OPOC, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places!

About Us

OPOC.us is a national, market leading organization in the areas of Employee Benefits, Retirement Plan Administration, Risk Management, and Business Success Services (HR and Payroll), specializing in the delivery of FORTUNE 500 “One-Point-of-CARE” solutions for small and mid-sized organizations. For over three decades, OPOC.us has successfully developed relationships that reinforce Branding, Culture Building, and EmployeeCARE, which are designed to take your company into the future. OPOC.us enjoys a national presence, delivering service to a broad spectrum of corporate clients across America.

Join us!

• If your passion is to work in a caring environment
• If you believe that learning is a life-long process
• If you strive for excellence
• If you want a career that provides substantial financial incentives