Client Success Leader - Submetering SaaS Growth

Metergy Solutions

Exton (PA)

Hybrid

USD 80,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Health coverage

Life insurance

FSA options

401K with match

Paid time off + holidays

Summer hours

Social events

Job summary

Metergy Solutions, Exton, PA is seeking a Client Success Manager to manage a defined client portfolio, supporting post-sale success and ongoing partnerships with landlords and property managers. You will be the primary liaison across Sales, Onboarding, Field Services, and Billing to ensure seamless service delivery.

The role requires 5+ years in B2B customer service, strong executive presence, and excellent communication.

Qualifications

University/college preferred or equivalent work experience in related field.
Minimum of 5 years’ experience in a customer service role with a B2B focus.
Executive presence with professional communication.
Excellent written and verbal skills.
Ability to prioritize, solve, and elevate challenges or opportunities.
Strong decision making and analytical skills.
Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset.

Responsibilities

Own the end-to-end post-sale client experience, serving as the primary contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
Partner with Sales during late-stage sales and handoffs to ensure seamless transitions and defined success criteria.
Collaborate with Onboarding to support implementations and risk mitigation.
Coordinate with Field Services and Billing to communicate site visits, billing needs, and issue resolution.
Provide timely responses to client inquiries with internal teams.
Develop success plans with objectives, timelines, stakeholders, and measurable outcomes.
Lead regular client touchpoints including executive-level reviews to communicate performance.
Monitor client health and identify risks to retention and opportunities for expansion.
Identify and elevate expansion opportunities with Sales for growth conversations with AEs.
Advocate for executive sponsorship and escalate issues for a seamless client experience.
Experience with multi-family residential portfolios, billing services, and utility management is a plus.