Strategic Client Success Manager for Submetering

Metergy Solutions Inc.

New York (NY)

On-site

USD 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Excellent health coverage

Company-paid Long-Term Disability

Basic Life Coverage

401K with immediate match

Generous PTO and holidays

Summer hours

Regular social events

Job summary

Metergy Solutions Inc. is seeking a Client Success Manager in New York to strengthen and grow a defined client portfolio.

You’ll own the post-sale client experience, partnering with Sales, Onboarding, Field Services, and Billing to deliver seamless solutions and measurable outcomes. You will manage executive-level relationships, develop success plans, and proactively identify risks and expansion opportunities to drive retention and revenue growth.

Qualifications

Minimum 5 years’ experience in a customer service role with a B2B focus.
Excellent written and verbal skills.
Effective executive presence.
Ability to prioritize, solve, and escalate issues.
Strong decision making and analytical skills.

Responsibilities

Own the end-to-end post-sale client experience, serving as primary contact for property managers and ownership stakeholders.
Partner with Sales during late-stage sales and handoffs to ensure seamless transitions.
Collaborate with Onboarding to support implementations and risk mitigation.
Coordinate with Field Services and Billing on site visits, billing needs, and issue resolution.
Provide timely responses to client inquiries in coordination with internal teams.
Develop and maintain success plans with objectives, timelines, and measurable outcomes.
Lead regular client touchpoints, including executive reviews and performance insights.
Monitor client health, identify retention risks and opportunities for adoption or expansion.
Identify expansion opportunities in partnership with Sales for growth conversations.
Advocate for the client internally to ensure a seamless experience.