Client Success Manager

Metergy Solutions; New York (NY); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health coverage without waiting period

401K plan with immediate company match

Flexible Spending Account options

Generous Paid Time Off Plan

Company-paid Long-Term Disability

Regular social events

Job summary

A leading technology firm in New York seeks a Client Success Manager to develop strong relationships with clients, ensuring seamless post-sale experiences. Responsibilities include communication with property and asset managers, leading client meetings, and collaborating internally for client-focused solutions. Candidates should have at least 5 years of customer service experience and strong communication skills. The position offers a competitive salary and excellent benefits, including generous paid time off and health coverage.

Qualifications

• Minimum of 5 years of experience in a business-to-business customer service role.
• Strong decision-making and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Own the end-to-end post-sale client experience.
• Partner closely with Sales during late-stage sales and handoffs.
• Collaborate with the Onboarding team for implementations.
• Provide timely responses to client inquiries.
• Develop and maintain success plans for clients.
• Lead regular client touchpoints and performance reviews.

Skills

Customer service

Communication skills

Decision-making

Analytical skills

MS Office proficiency

Executive presence

Education

University/College degree or equivalent work experience

Tools

Salesforce

CC&B

Job description

Overview

Metergy Solutions, LLC. ("Metergy") is a technology company focused on delivering turnkey submetering and billing solutions for multi-residential and commercial buildings. The company emphasizes a rapidly growing, startup-like culture with a long track record and access to substantial capital through Brookfield Infrastructure Partners.

Our mission is to provide building owners and occupants with accurate and reliable utility consumption data, supported by market-leading submetering and billing expertise.

Position Summary

The Client Success Manager develops strong, positive business-to-business relationships with a defined portfolio of clients. This role maintains close client contact, understands client needs and strategy, and collaborates across Metergy to provide cross-departmental support for client-focused solutions. Success requires excellent client service through proactive communication, facilitation of client requests, and internal collaboration to resolve inquiries. The Client Management team serves as the first point of contact for general inquiries such as billing, products, scheduling, etc., for landlords and property managers.

Responsibilities

• Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
• Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
• Collaborate with the Onboarding team to support implementations and develop risk mitigation strategies.
• Work with the Field Services and Billing teams to communicate site visits, billing needs, and issue resolution.
• Provide timely responses to client inquiries, in coordination with internal teams.
• Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
• Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights.
• Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.
• Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are prepared for growth conversations with account executives.
• Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.
• Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not required.

Qualifications

• University/College preferred or equivalent work experience in a related field.
• Minimum of 5 years of experience in a customer service role with a business-to-business focus.
• Effective executive presence.
• Excellent written and verbal communication skills.
• Ability to prioritize, solve, and, where appropriate, escalate challenges or opportunities.
• Strong decision-making and analytical skills.
• Proficiency with MS Office (Word, Excel, PowerPoint).
• Exposure to CRM databases (Salesforce and CC&B, etc.) is an asset.

Compensation
$85,000 - $105,000 a year

Benefits & Perks

• Excellent health coverage and life insurance benefits – no waiting period.
• Company-paid Long-Term Disability and Basic Life Coverage.
• Flexible Spending Account (FSA) options.
• 401K plan with immediate company match.
• Generous Paid Time Off Plan plus 10 paid holidays.
• Summer hours to enjoy the weather.
• Regular social events — happy hours, summer & holiday parties, and more.

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.