Client Success Leader (Director), Recruiting Solutions

Employment Group; Grand Rapids (MI); Hybrid; USD 180,000 - 240,000; Full time

Job summary

Employment Group is seeking a Client Success Leader (Director) for Recruiting Solutions. This role will back Client Success Managers and recruiters, solve complex client challenges, and drive growth across temporary staffing, direct hire, and executive search.

The position offers a defined path to Senior Director, Recruiting Solutions, with leadership of Client Success Managers. The role emphasizes client relationships, revenue health, and margin stewardship, with a hybrid work model based out

Qualifications

• 10+ years in staffing, recruiting, talent management or workforce consulting, including 5+ years in client success or account leadership.
• Track record of turning around at-risk accounts and growing existing ones.
• Experience across industries and service models including temporary staffing, direct hire and executive search.
• Ability to read an account’s margin and determine corrective actions.
• Consultative style with executive presence from front line to C-suite.
• Genuine commitment to helping people succeed and curiosity about AI in recruiting.

Responsibilities

• Be escalation partner for front-line Client Success Managers and recruiters, joining strategic conversations with major clients.
• Raise the bar on quality by setting service standards, reviewing accounts, and improving playbooks and processes.
• Spot at-risk accounts early, build recovery plans, and win back trust and growth.
• Monitor revenue, margin and retention; shape pricing, renewals and account plans with Finance and Operations.
• Help clients attract better talent through recruitment marketing, employer branding and smarter sourcing.
• Grow accounts by identifying new locations, job families and services with Sales and Marketing.
• Bring new ideas, including how AI and leading technologies can make service faster and more personal.

Skills

Client success leadership

Strategic account management

Executive presence

Financial acumen

AI interest

Job description

Client Success Leader (Director), Recruiting Solutions

Employment Group · Hybrid, based out of West Michigan or the Midwest

Be the leader our clients call when it matters, and the coach our team counts on.

Our purpose at Employment Group is helping people succeed, and it shows up in every client relationship we build. Those relationships are made by people who care. As our Client Success Leader, you will make sure those people win: backing our Client Success Managers and recruiters, solving the hard problems, turning around the accounts that need it, and finding new ways to help clients hire better across everything we do, from temporary staffing to direct hire to executive search.

This is a rare director-level role with a clear path. You will start by owning client success across all of our recruiting accounts. As the team grows, the role is designed to grow into Senior Director, Recruiting Solutions, with direct leadership of the Client Success Managers.

Our purpose and values

Everything we do at Employment Group comes back to one purpose: helping people succeed. That means the candidates we place, the clients we serve and the teammates we work beside. We operate using our core values as behavioral and moral guardrails: Do the Right Thing, Value the Individual, Attitude that Works, Healthy as a Whole and Red Hot Chili Pepper Urgency.

What you will do

• Be the escalation partner for front-line Client Success Managers and recruiters, and join strategic conversations with our biggest clients when it counts.
• Raise the bar on quality: set service standards, review accounts, and turn what you learn into better playbooks, training and process.
• Spot at-risk accounts early, build the recovery plan, and win back trust and growth.
• Keep the book healthy by watching revenue, margin and retention, and shaping pricing, renewals and account plans with Finance and Operations.
• Help clients attract better talent through recruitment marketing, employer brand and smarter sourcing.
• Grow accounts by finding new locations, job families and services, working side by side with Sales and Marketing.
• Bring new ideas to the table, including how AI and leading technologies can make our service faster, sharper and more personal.

What you bring

• 10+ years in staffing, recruiting, talent management or workforce consulting, including 5+ years in client success, account management or account leadership.
• A track record of turning around at-risk accounts and growing existing ones.
• Experience across industries, from manufacturing to retail, and across service models, including temporary staffing, direct hire and executive search.
• Financial confidence: you can read an account’s margin and know what to do about it.
• A consultative style and executive presence, from the front line to the C-suite.
• A genuine commitment to helping people succeed, curiosity about AI and new recruiting technology, and a coach’s instinct for developing people.

Why you will love it

• Real influence: you will shape how Employment Group serves every recruiting client.
• A defined growth path to Senior Director, Recruiting Solutions, with people leadership.
• A purpose worth getting behind: helping people succeed. You will see it in the results our clients get and in the careers our teams build.
• Hybrid flexibility, based out of West Michigan or the Midwest.

Ready to lead?

Employment Group is an equal opportunity employer