Client Services Director

Creative Alignments; United States; Remote; USD 125,000 - 140,000; Full time

Benefits offered by this job

Health insurance (75% employer paid)

401(k) match

Paid time off + holidays

Technology/phone reimbursement

Home office stipend

Parental leave

Team building events

Job summary

Creative Alignments is seeking a Client Services Director to lead a team of 4–8 recruiters on client projects and to partner with the Managing Director and VP Delivery to plan resources, set goals, and solve challenges. You will be a consultative leader focused on delivering results for multiple clients while building long-term partnerships.

You will manage recruiting efforts, intake processes with hiring managers, and development of recruitment strategies.

Qualifications

• 7+ years of recruiting and management experience in the recruiting industry or related professional services.
• Excellent consultative mindset and ability to build relationships across clients and recruiters.
• Energetic in handling multiple clients with proven success in retaining and expanding partnerships.
• Passionate about leading teams and developing direct reports to achieve success in their roles.
• Exceptional communication and time-management skills.
• Detail-oriented with the ability to produce high-quality work easily.
• Process-driven while respecting different work styles.
• Results-driven with a focus on client satisfaction and repeat business.

Responsibilities

• Consistently consult and collaborate with internal recruiters and hiring managers on strategy and execution.
• Ensure clients are delighted with Creative Alignments and act as a brand ambassador for client partnerships.
• Develop process improvements and share best practices with the recruiting team and client partners.
• Lead weekly meetings to monitor candidate status, requisition health, and team health.
• Collaborate with cross-functional teams to achieve best-in-class outcomes.
• Train, manage performance, and onboard new staff within the team.
• Forecast and allocate resources with VP Delivery for high-value clients and pipeline management.
• Review metrics and conduct client engagement reviews on a regular cadence.

Skills

Recruiting experience

Management experience

Consultative mindset

Relationship building

Leadership

Communication skills

Time management

Attention to detail

Job description

Good with clients? Great with people? We’ve got a seat for you. You’ve proven you can fill the tough reqs, and now you’re ready to lead the recruiters who do it. As our Client Services Director, you’ll become the strategic partner our clients rely on while helping a talented team do their best work.

Creative Alignments

Creative Alignments is changing the way companies think about recruiting. We believe hiring should be transparent, collaborative, and centered around long-term partnerships, not transactions. Our mission isn't to sell recruiting, it's to help growing companies solve business problems through great talent.

Rather than forcing every client into a single recruiting model, we build solutions around their unique goals and hiring challenges.

• Embedded hourly recruiting partnerships
• Long-term fixed-fee recruiting solutions
• Customized recruiting strategies designed around business objectives

For nearly two decades we've partnered with innovative companies across technology, better-for-you food & beverage, consumer products, health & wellness, climate & sustainability, manufacturing, and purpose-driven industries. We're a Certified B Corporation, a perennial Best Place to Work, and a team that genuinely enjoys building something special together.

What You Will Do

The CSD is responsible for leading a team of 4 to 8 recruiters on client projects. This includes partnering with the Client Services’ team (Managing Director, CSDs, Recruiters, Operations) to plan and organize resources, set project goals, take ownership for project challenges while creating solutions, and track project success. The CSD is expected to be highly consultative and influential, able to perform a variety of functional tasks, work within a team environment, and exhibit a commitment to our team and clients.

The CSD is also responsible for managing the recruitment efforts and hiring process for our clients, including supporting the intake/kickoff process with hiring managers as needed, brainstorming with recruiters to develop recruitment strategies, helping to establish realistic expectations, and developing relationships with client contacts on a regular basis for both the short and long term. The majority of the CSD’s time is spent managing people and clients, nurturing and growing client relationships, process and other miscellaneous tasks. Should time permit, there may be times when you have your own requisition, ideally executive-level or more strategic searches.

Responsibilities & Expectations:

• Consistently consult and collaborate with internal recruiters and hiring managers regarding our work, our challenges and strategy
• Be laser focused on ensuring clients LOVE Creative Alignments. You will be ‘brand ambassador’ of our clients by setting clear expectations and ensuring our clients are always delighted with our work
• Develop process improvements, implement solutions and share best practices with recruiting team members and client partners
• Lead weekly meetings with your team to discuss and assess candidate and requisition status and health
• Collaborate with the team often to achieve best in class outcomes
• Take responsibility for training, performance management, career development, on-boarding and hiring, including meeting weekly regularly, with each of your direct reports
• Meet weekly with the VP, Delivery, to discuss client needs and expansion opportunities, triage team and client needs as needed, resource for high value clients, brainstorm on process improvement, etc.
• Accurately forecast and assign resourcing hours in a timely manner; work closely with other CSDs and VP, Delivery, to maximize productivity and pipeline management
• Regularly review and analyze metrics, generate reports, and meet with clients at a regular cadence as appropriate to conduct client engagement reviews
• A high level of focus on utilization and productivity of our team members
• Collaborate with sales team to create proposals around recruitment strategies and solutions
• Consistently model our core values and demonstrate exemplary leadership skills while balancing the needs of our clients and our people

Who You Are

As a Client Services Director (CSD), you are intrigued by Creative Alignments' more authentic, honest, open model for partnering with both clients and candidates. You are excited to lead and manage a team of talented recruiters while also building partnerships with prospects and clients. You enjoy roles that are both tactical and strategic and thrive in a highly collaborative and fast-paced environment. At your core, you’re a good person, interested in working with growing businesses who are helping the world become a better place either by their people-first cultures or their mission-driven products or services. You want to be instrumental in making work an additive part of your team members’ lives and you want to be thoughtful and human-centric in the way that you engage with all hiring managers and clients throughout the partnership.

Qualifications:

• A minimum of 7 years of a combination of recruiting and management experience in the recruiting industry, or other relevant professional services industry
• Consultative by nature and easily able to build relationships
• Energized by working with multiple clients at a time and demonstrated success retaining and expanding client partnerships
• Passionate about leading teams and impacting your direct reports’ growth and development, ultimately achieving success in their roles
• You possess exceptional communication and time-management skills
• Detail oriented and able to produce high-quality work easily
• Process driven while respecting that your team has different work styles
• Results driven and you understand that a happy client is one that comes back for more and also refers us to their network

Benefits

$125k - $140k/year base salary. Opportunities to increase compensation through new business commissions and discretionary annual bonuses.

• 75% employer paid health insurance for medical, dental and vision (50% coverage for dependents)
• 401(k) participation and 2% of annual compensation match, dollar for dollar
• Ability to accrue up to 3 weeks of paid time off (PTO) + 8 paid holidays
• Monthly technology/phone reimbursement
• Home office stipend
• Maternity, paternity, and bereavement leave
• Team building outings and events

Business can be a powerful platform for social change, and our higher purpose is to use recruiting as a force for good to improve people’s lives. Creative Alignments is committed to fostering a people-first culture — one that honors diversity and welcomes people regardless of their chosen or inherent identity. As part of this, we are intentional in our efforts to improve diversity, equity, and inclusion, both internally and with our clients.