Client Success Lead - Strategic Accounts & Growth

TMA Systems; Tulsa, Northern (OK, KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive compensation

Health/dental/vision benefits

Career progression

Inclusive environment

Volunteering opportunities

Teambuilding events

Hybrid remote work option

Job summary

TMA Systems in Tulsa, Oklahoma, is seeking an experienced Client Success Team Lead to coach a team of Client Success Managers and manage strategic client relationships.

You will drive performance, build success plans, conduct quarterly business reviews, and partner with cross-functional teams to maximize client value.

A Bachelor's degree with 3+ years of related experience, excellent English communication, and CRM familiarity are required.

Qualifications

• Bachelor’s Degree and a minimum of 3 years of related experience.
• Excellent English communication skills including both written and verbal.
• Ability to build strong relationships with premium client accounts.
• Proven leadership and people-management capabilities.

Responsibilities

• Develops and manages client information within CRM/CSM platforms (Salesforce, Gainsight).
• Leads Client Success Managers to proactively engage clients and ensure product adoption.
• Creates success plans with metrics and recommended actions for client accounts.
• Delivers yearly or quarterly business reviews with key stakeholders.
• Articulates TMA value proposition and aligns client goals with product capabilities.
• Ensures client satisfaction and coordinates with internal resources for issue resolution.
• Delivers product demonstrations and client training as required.
• Manages risk and escalations for at-risk accounts in partnership with leadership.

Skills

Client relationship management

Leadership

Communication skills

Organizational skills

CRM knowledge

Education

Bachelor’s Degree

Tools

Salesforce

Gainsight

Job description

TMA Systems in Tulsa, Oklahoma, is seeking an experienced Client Success Team Lead to coach a team of Client Success Managers and manage strategic client relationships.

You will drive performance, build success plans, conduct quarterly business reviews, and partner with cross-functional teams to maximize client value.

A Bachelor's degree with 3+ years of related experience, excellent English communication, and CRM familiarity are required.