Client Success & Accounts Manager

HR Solutions, Inc.; Evansville (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Excellent benefits offered

Job summary

A leading HR consultancy in Evansville, IN is seeking an experienced Customer Service / Account Manager to enhance team performance and improve customer relations. The ideal candidate will have management experience and strong customer service skills. Responsibilities include training Customer Service Associates, overseeing communications on quotes and projects, addressing customer feedback, and executing promotions to improve customer satisfaction. Full-time position offering excellent benefits, located onsite in a manufacturing environment.

Qualifications

• 2+ years of management experience required.
• Strong customer service skills.
• Proficient in Microsoft Office Suite.

Responsibilities

• Train and coordinate Customer Service Associates.
• Manage communications about ongoing quotes and projects.
• Monitor customer feedback to drive improvements.
• Collaborate with teams for seamless shipping.
• Resolve escalated customer complaints.
• Plan customer events to enhance shopping experience.
• Oversee and support the Sales team.

Skills

Customer service

Attention to detail

De-escalation

Problem-solving

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

Bachelor's degree or equivalent experience

Job description

A leading HR consultancy in Evansville, IN is seeking an experienced Customer Service / Account Manager to enhance team performance and improve customer relations. The ideal candidate will have management experience and strong customer service skills. Responsibilities include training Customer Service Associates, overseeing communications on quotes and projects, addressing customer feedback, and executing promotions to improve customer satisfaction. Full-time position offering excellent benefits, located onsite in a manufacturing environment.